<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>
<title></title>
<meta http-equiv="content-type" content="text/html;charset=utf-8"/>
<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>
<body>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
Sorry if you've seen it already -</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
Derek</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
------------------------</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
MEMO TO STAFF</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
Mouse Balls & Mouse Balls Inspector</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
I don't know how they wrote this with a straight face. This was a real memo
sent out by IBM to its employees in all seriousness. It went to all field
engineers about a computer peripheral problem. The author of this memo
was quite genuine. The engineers rolled on the floor!</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
"If a mouse fails to operate or should it perform erratically, it may need a
ball replacement. Mouse balls are now available as FRU (Field
Replacement Units). Because of the delicate nature of this procedure,
replacement of mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls. Ball removal procedures differ depending upon
the manufacturer of the mouse. Foreign balls can be replaced using the
pop off method. Domestic balls are replaced by using the twist off method.</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
<br />
</span>
</font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
Mouse balls are not usually static sensitive. However, excessive handling
can result in sudden discharge. Upon completion of ball replacement, the
mouse may be used immediately. It is recommended that each person have
a pair of spare balls for maintaining optimum customer satisfaction.</span></font>
</div>
<div align="left">
<font face="Arial" size="2">
<span style=" font-size:10pt">
Any customer missing his balls should contact the local personnel in
charge of removing and replacing these necessary items. Please keep in
mind that a customer without properly working balls is an unhappy
customer.</span></font>
</div>
</body>
</html>