<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:tahoma,new york,times,serif;font-size:10pt">Ah ha; that's my downfall, thinking I can resolve all my issues by surfing the net instead of talking to a real person.<br><span>I found an article on the BBC website about a consumer who fought for a refund by not accepting the EULA, think I'll have a chat with Dell first with plan B up my sleeve - <a target="_blank" href="http://en.wikipedia.org/wiki/Windows_refund">http://en.wikipedia.org/wiki/Windows_refund</a></span><br><br>Thanks again<br><br>Mark<br></div><br>
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