[Gllug] OT re Sky Broadband

[Gavin White]

On 7/25/07, Christopher Hunter <chrisehunter at blueyonder.co.uk> wrote:
> On Wed, 2007-07-25 at 10:11 +0100, Chris Bell wrote:
>
> >    A friend decided to go with Virgin (i.e. cable, not BT), and it has taken
> > a month of phone calls to a premium rate number, and finally a two-day time
> > limit before cancellation of the account, for them to admit that the local
> > server was faulty and fix the feed. People are having just as many problems
> > getting faults resolved by my ISP, one which used to be one of the best in
> > the business. The current trend is towards the cheapest and fastest local
> > connection rate, with the real data rate cut to pieces by contention, and
> > the worst service they can get away with.
>
> I have the misfortune to suffer with Virgin at present - the local
> telephone exchange can't handle ADSL properly, so they're the only game
> in town at present.  There are frequent outages, mail server collapses
> and other assorted annoyances, including the irritating Scottish robot
> women they use to answer the phones in their call centre.
>
> They now have the temerity to charge customers to report faults!  It's
> past a joke, and I can't wait to get a proper 'net connection up here.
>
> Chris
>

I've just had a Virgin technician explain to me that 50% packet loss
between 8 and 9pm each weeknight is 'fine', since it's just a
residential service and 'can't be expected to be perfect all of the
time'.

Gavin
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