<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On 26 Jun 2005, at 08:09, John Winters wrote:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><BLOCKQUOTE type="cite"><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Unfortunately, going with the cheapest provider almost always means you</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">get piss-poor service.<SPAN class="Apple-converted-space"> </SPAN>It's always a personal balance, but I'm willing</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">to pay a bit more (and it's only a bit) in order to deal with people</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">with clue.</DIV></BLOCKQUOTE><BR></DIV><DIV>Sometimes you get that when paying more too!</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Nildram managed to totally f*ck up my service a while back - we were operating with a routed netblock as we needed some distinct IP addresses for VPN requirements. They managed to remove the routing completely when we asked for a totally unrelated change as it appears that they had two account open for us and closed one without telling us. Unfortunately it was the one that was setup correctly. It took a week to get it back to normal and they offered no compensation.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>They then managed to stuff up the billing multiple times and when we requested a MAC to transfer to HomeChoice they decided that they would keep billing us for forever and a day after our service had started with HomeChoice.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>HomeChoice is a much simpler product ISP wise so they've managed to not stuff it up as much but as with any newish system they've had a billing glitch or 2. I'm fairly happy with it but am using their TV less and less so may transition to UKonline when I move soon.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>M@t :o)</DIV><FONT class="Apple-style-span" color="#0000DD"></FONT></BODY></HTML>