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Hello<br><br>I am looking to recruit a Technical Customer Services Manager for a technology company in London.<br><br>What you must be an experienced Technical Helpdesk or Service desk Manager in a telecommunications/IT environment. You must have a thorough understanding of the customer's technology and be able to build immediate respect from your team which will be key in<br>managing, building and developing this technical team further.<br><br>Technical knowledge preferably needs to include:<br><br>1. MySQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi<br>2. Advanced knowledge of Excel, Word, and PowerPoint is essential<br>3. Ability to write SQL queries would be a definite bonus point<br><br>The role - To manage, track, grow, develop & mentor a dedicated team providing telephone & online service to an outstanding standard<br>throughout the world. To assist the management team by providing the voice of the customer for product development and testing of new products.<br><br>The successful candidate - The successful candidate must be a self-starter with good knowledge of customer service/helpdesk call &<br>contact centers and have a solid track record of excellent performance. The candidate must be confident in learning new software packages to an advanced level to be able to administer policies and procedure changes.<br><br>Previous Skills/Experience/Attributes Required:<br><br>1. Dynamic with the ability to build confidence and trust of the customer service team from the word go<br>2. Managing, growing and developing call centre/helpdesk/customer care teams<br>3. Excellent man-management skills to include training and on-going<br>development of staff<br>4. Managing outsourced partners (e.g. outsourced call centre vendors)<br>5. Experience of the telecoms/IT sector would be highly beneficial &<br>likely to be essential in this position<br>6. Change programs within a customer service or helpdesk environment<br>7. CRM and helpdesk systems knowledge would be hugely beneficial<br><br>The package is exceptional and will include a great base + bonus, private medical insurance, permanent health insurance, 25 days annual leave, group life (death in Service x4 salary), pension – contrib at 4.5%, travel insurance, fully expensed mobile. I believe a season ticket loan may be available too.<br><br>In addition, I would be in a position to offer any person that commences employment with this customer via my representation a one-off payment of £500.<br><br>Please e-mail me using jamestobin@hotmail.com to learn more.<br><br>Kind regards<br>James<br><br>// James Tobin<br>// +44 (0) 7952 145 127<br><br><br /><hr />
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