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<body class='hmmessage'><div dir='ltr'>dn<br><br>The computer was able to go online until I changed a new hard disk and install this software . <br><br>It is a broadband model no E08C007<br><br>I phoned up virgin media they said it is a plug n play connection no need for passwords but they don't provide support for linux <br><br>The lights on enet , sync , power , ready are stable indicate modem functioning fine<br><br>In network manager show hardware address , speed at 10mbs , device mac address using automatic dhcp, mtu automatic . <br><br>I don't have an ip address for the browser . <br><br>Please advise . <br><br>Diana <br><br>> Date: Sun, 22 Apr 2012 09:30:38 +1200<br>> From: gllug@getaroundtoit.co.uk<br>> To: gllug@gllug.org.uk<br>> Subject: Re: [Gllug] suse 12.1 not connect online<br>> <br>> Diana,<br>> <br>> On 22/04/12 08:59, Diana Scott wrote:<br>> > I am using a vaio laptop and an external modem from virgin media . I<br>> > have installed network manager - gnome<br>> <br>> The community of like-minded folk here varies from beginners to <br>> top-professionals. The more information you are able to share, the more <br>> prepared people will be to volunteer assistance - and this not altered <br>> by you confessing ignorance or better skill-level...<br>> <br>> Let's start with the hardware:<br>> - do you have another computer or modem available that does?not work?<br>> - which part(s) of the set-up is/are 'new'?<br>> - which model of Vaio?<br>> - when you say "modem" are we talking analog/dial-up, DSL, Fiber, or what?<br>> - which model name/nr of modem?<br>> - what instructions did they provide with the unit?<br>> - how are the Virgin Media modem and the Vaio connected (cable?wireless)<br>> - (if) are there 'flashing lights' at the cable connection at the Vaio end?<br>> - does the modem show a "power" light?<br>> - (if cabled) does the modem show a "LAN/Ethernet" light?<br>> - (if not) does the modem show a "WLAN/Activity" light?<br>> - does the modem show a "DSL" and/or "Internet" and/or "PPP" lights?<br>> [please substitute your devices' lights and port 'names' so that folk <br>> familiar with your device (I'm not) may be able to jump-in]<br>> NB if the above is "no" then the trail stops with this next step!<br>> - have you checked with Virgin (and they may not (want to) 'support' <br>> Linux - see first question!) that their circuit is working correctly? <br>> (FYI they should be able to 'see' the modem from their end, even if they <br>> don't care for your Linux 'seeing' the modem at yours)<br>> <br>> Assuming all of the above, what do the instructions say is the method to <br>> connect your PC to the modem? eg is there an IP address (such as <br>> 192.168.1.1) that should be entered into a browser? What happens when <br>> the PC (attempts to) connect?<br>> <br>> <br>> > > > I have installed suse 12.1 on a new hard drive but not able to go<br>> > online<br>> > > > with the plug n play internet connection . Do you know how to config to<br>> > > > go online ?<br>> > ><br>> > > Please provide a little more information:<br>> > > - what equipment are you using to access the Internet?<br>> > > - what sort of machine are we talking about?<br>> > > - is it directly connected or working on a LAN/network?<br>> > > - have you installed NetworkManager or some such software?<br>> > ><br>> > > --<br>> > > Regards,<br>> > > =dn<br>> > > --<br>> > > Gllug mailing list - Gllug@gllug.org.uk<br>> > > http://lists.gllug.org.uk/mailman/listinfo/gllug<br>> ><br>> ><br>> > --<br>> > Gllug mailing list - Gllug@gllug.org.uk<br>> > http://lists.gllug.org.uk/mailman/listinfo/gllug<br>> <br>> -- <br>> Regards,<br>> =dn<br>> --<br>> Gllug mailing list - Gllug@gllug.org.uk<br>> http://lists.gllug.org.uk/mailman/listinfo/gllug<br> </div></body>
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