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<p>Sirius currently have a vacancy in our support team. The
role is based at our head office in Weybridge, Surrey. The
hours are 9.30am until 6pm, Monday to Friday.<br>
</p>
<p><br>
Our Support Engineers provide comprehensive
telephone/web/e-mail/chat technical and application support
to Sirius customers. You are expected to be able to work
directly with customers in high-pressure situations; have
strong analytic, organizational, time management, and
communication skills; thrive in a team environment; and
possess the willingness to do whatever it takes to achieve
the highest customer satisfaction. You will interact with
development and project teams to investigate and resolve
issues.</p>
<p>The job responsibilities include, but are not limited to:</p>
<ul>
<li>analyse, track and resolve customer issues in a
professional, timely manner</li>
<li>identify any security upgrades that are necessary and
communicate them to customers</li>
<li>maintain and update web based support documentation</li>
<li>use monitoring software to identify potential support
issues</li>
</ul>
<p>Requirements:</p>
<ul>
<li>Experience working with Open Source technologies</li>
<li>Excellent verbal and written communication skills</li>
<li>Outstanding interpersonal and telephone skills</li>
<li>Strong problem solving skills</li>
<li>Ability to function and thrive in a team environment</li>
<li>Energetic, with a strong desire to succeed</li>
<li>Strong customer service background would be ideal</li>
</ul>
If you are interested in applying then please send your CV to
<a class="moz-txt-link-abbreviated" href="mailto:kelly.taylor@siriusit.co.uk">kelly.taylor@siriusit.co.uk</a> or call 0870 608 0063.<br>
<br>
Kind regards<br>
<br>
Kelly<br>
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<pre class="moz-signature" cols="72">--
Kelly Taylor, Account Manager
Sirius- stress free technology
<a class="moz-txt-link-freetext" href="http://www.siriusopensource.com">http://www.siriusopensource.com</a>
t: +44 (0)870 608 0063
Fax: 01932 841 488</pre>
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