<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hello,<div><br></div><div>Sirius are looking to expand our support team and therefore are recruiting for support engineers.</div><div><br></div><div><div apple-content-edited="true"><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; position: static; z-index: auto; ">Our Support Engineers provide comprehensive telephone/web/e-mail/chat technical and application support to Sirius customers. You are expected to be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest customer satisfaction. You will interact with development and project teams to investigate and resolve issues.</p><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; ">The job responsibilities include, but are not limited to:</p><div style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><br class="webkit-block-placeholder"></div><ul style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><li style="background-color: transparent; ">analyse, track and resolve customer issues in a professional, timely manner</li><li style="background-color: transparent; ">identify any security upgrades that are necessary and communicate them to customers</li><li style="background-color: transparent; ">maintain and update web based support documentation</li><li style="background-color: transparent; ">use monitoring software to identify potential support issues</li></ul><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; ">Requirements:</p><div style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><br class="webkit-block-placeholder"></div><ul style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><li style="background-color: transparent; ">Experience working with Open Source technologies</li><li style="background-color: transparent; ">Excellent verbal and written communication skills</li><li style="background-color: transparent; ">Outstanding interpersonal and telephone skills</li><li style="background-color: transparent; ">Strong problem solving skills</li><li style="background-color: transparent; ">Ability to function and thrive in a team environment</li><li style="background-color: transparent; ">Energetic, with a strong desire to succeed</li><li style="background-color: transparent; ">Strong customer service background would be ideal</li></ul><div>Hours are varied as we are a 24/7 business but these are full time positions. Salary is dependant upon experience.</div><div><br></div><div>If you are interested then contact <a href="mailto:kelly.taylor@siriusopensource.com">kelly.taylor@siriusopensource.com</a></div><div><br></div><div>Kind regards</div><div><br></div><div>Kelly</div><div>Kelly Taylor, Account Manager</div><div>Sirius- Stress Free Technology</div><div><a href="http://www.siriusopensource.com">http://www.siriusopensource.com</a></div><div>Tel: +44 (0)870 608 0063</div><div><br></div><div><br></div><br class="Apple-interchange-newline">
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