<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hello,<div><br></div><div>Are you looking to earn a bit more money but can't be tied down to a full time role?</div><div>Sirius are looking to recruit an experienced support engineer to join our expanding team. You can work from the comfort of your own home as the work can be done remotely. All you need is a phone, laptop/PC and internet connection.</div><div>Hours of work are Saturday and Sunday 9am-5.30pm with overtime available if you wish.</div><div>Details are below, if you are interested then please e mail your cv to <a href="mailto:kelly.taylor@siriusopensource.com">kelly.taylor@siriusopensource.com</a>.</div><div><br></div><div><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; position: static; z-index: auto; ">Our Support Engineers provide comprehensive telephone/web/e-mail/chat technical and application support to Sirius customers. You are expected to be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest customer satisfaction. You will interact with development and project teams to investigate and resolve issues.</p><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; ">The job responsibilities include, but are not limited to:</p><div style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><br class="webkit-block-placeholder"></div><ul style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><li style="background-color: transparent; ">analyse, track and resolve customer issues in a professional, timely manner</li><li style="background-color: transparent; ">identify any security upgrades that are necessary and communicate them to customers</li><li style="background-color: transparent; ">maintain and update web based support documentation</li><li style="background-color: transparent; ">use monitoring software to identify potential support issues</li></ul><p style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; ">Requirements:</p><div style="background-color: rgb(255, 255, 255); font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; "><br class="webkit-block-placeholder"></div><ul style="background-color: rgb(255, 255, 255); "><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Experience working with Open Source technologies</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Excellent verbal and written communication skills</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Outstanding interpersonal and telephone skills</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Strong problem solving skills</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Ability to function and thrive in a team environment</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Energetic, with a strong desire to succeed</li><li style="font-family: arial, verdana, sans-serif; font-size: 13px; line-height: 20px; background-color: transparent; ">Strong customer service background would be ideal</li></ul><div><br></div></div><div><div>Salary is based on experience.</div><div><br class="webkit-block-placeholder"></div><div apple-content-edited="true">
<div>Kelly Taylor, Account Manager</div><div>Sirius- Stress Free Technology</div><div><a href="http://www.siriusopensource.com">http://www.siriusopensource.com</a></div><div>Tel: +44 (0)870 608 0063</div><div><br></div><div><br></div><br class="Apple-interchange-newline">
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