<br><div class="gmail_quote">On 24 May 2012 17:24, Barry Drake <span dir="ltr"><<a href="mailto:ubuntu-advertising@gmx.com" target="_blank">ubuntu-advertising@gmx.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On 24/05/12 17:11, David Aldred wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
It's really not as easy as that, in the real world.<br>
Yes, they are all University students and staff. No, that doesn't mean they necessarily have much of a clue about<br>
</blockquote>
<br></div>
Actually , I do live in the real world. Anyone with half a brain at <a href="http://nottingham.ac" target="_blank">nottingham.ac</a> support should have realised that pointing students towards the Ubuntu <a href="https://answers.launchpad.net/ubuntu" target="_blank">https://answers.launchpad.net/<u></u>ubuntu</a> will get them their answer with no knowledge or expertise require on their part. Pride says much!.<br>
</blockquote><div><br></div><div>Ok, so I went there and typed in 'How do I connect to University email'. No answers. Then I tried "set a proxy server', and didn't get the right answer in the first four hits (or not for my version of Ubuntu). Those are likely to be the biggest questions when all the new students arrive in September. (So yes, they will be covered in welcome guides, but we know that well under half of students read much of the welcome guide before connecting up a computer).</div>
<div><br></div><div>Launchpad is great if you have loads of patience and a fair bit of technical know-how already. That's not the helpdesk marketplace. </div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
And, if there are a lot of question like this, there are hundreds of folk like me who would run a seminar for free.</blockquote><div><br></div><div>Seminars are great, but they don't answer the question now. And by the time they've got to the seminar, they've presumably sorted out enough of their problems to have been able to connect, find details of useful seminars, and get email confirmation that they are registered for them - so help desk have already done their work. </div>
<div><br></div><div>David</div></div>