<div class="gmail_quote">On 24 May 2012 16:55, Dan Caseley <span dir="ltr"><<a href="mailto:dan@caseley.me.uk" target="_blank">dan@caseley.me.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="gmail_quote">I don't see the problem with an organisation like that saying "We know Windows, but we'll make best efforts on absolutely anyone who goes for Bring Your Own Device. No promises, but at least our nerds can Google for you".</div>
<div class="gmail_quote"><br></div><div class="gmail_quote">Maybe not those precise words. But you see the intention. They don't need to employ experts of every discipline, they just need someone with a bit of techno knowhow who is more likely to know the correct search engine incantation to get him/herself a possible answer. It really doesn't need to be costly or regimented.</div>
</blockquote><div><br></div><div> Hmm. But do you think people who haven't the ability to google things for themselves actually understand that sort of support (and would have read the meaning of the term 'support' before calling anyway)? Or do you think they perhasp tend to get all heated that you can't sort their problem out for them, there and then?</div>
<div><br></div><div>And have you often actually tried talking someone using a system you don't know through the instructions you found on a google search - which may or may not relate to what they are seeing on (say) a Samsung Android device, as opposed to an HTC one? </div>
<div><br></div><div>It's really not as easy as that, in the real world. </div><div><br></div><div>Yes, they are all University students and staff. No, that doesn't mean they necessarily have much of a clue about computers!</div>
<div><br></div><div>David Aldred</div></div>