[SWLUG] Introduction/ ADSL in cardiff

[Julian Hall]

Steve Hill wrote:
> My experience of NTL is similar, but combined with appauling customer 
> service:
Not unusual unfortunately.
> (I've been told by various people who worked in the NTL call centres 
> at the time that the penalties for not answering enough calls were 
> reasonably harsh and so it encouraged them to increase the number of 
> answered calls by hanging up immediately)
Strange.. where I worked we checked team stats every week and anyone 
showing an unusual number of short calls, ie cut offs was on the carpet 
- I recall at least one person getting their P45 for it - maybe just how 
we ran the place and evidently *not* ntl: wide policy I'm sorry to say.

I have to say the ntl: *service* is pretty rock solid IMHO, however I 
can't disagree with any of the comments about their Customer Service, 
which is the wrong side of lousy on a good day.  e.g. I rang once in the 
opening titles of Batman Returns... I was answered in the closing titles<??>

Kind regards,

Julian


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