<p>I nominate Jas...if he's interested, off course. </p>
<div class="gmail_quote">On Jul 5, 2012 12:11 PM, "Alain Williams" <<a href="mailto:addw@phcomp.co.uk">addw@phcomp.co.uk</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Just had this in, may be of interest to someone ...<br>
<br>
----- Forwarded message from Jane Morrison <<a href="mailto:office@ukuug.org">office@ukuug.org</a>> -----<br>
<br>
Date: Thu, 5 Jul 2012 10:38:26 +0100<br>
From: Jane Morrison <<a href="mailto:office@ukuug.org">office@ukuug.org</a>><br>
Subject: [Jobs] UKUUG - Job description - Senior Technical Support Engineer<br>
- Reading, UK<br>
To: <a href="mailto:jobs@ukuug.org">jobs@ukuug.org</a><br>
<br>
<br>
<br>
Job Title: Senior Technical Support Engineer<br>
Location: Reading,UK<br>
Full/Part Time: Full-Time<br>
Regular/Temporary: Regular<br>
<br>
Company Overview<br>
<br>
Symantec is a global leader in providing security, storage and systems<br>
management solutions to help our customers - from consumers and small<br>
businesses to the largest global organizations - secure and manage their<br>
information-driven world against more risks at more points, more completely<br>
and efficiently. Our software and services protect completely, in ways that can<br>
be easily managed and with controls that can be enforced automatically -<br>
enabling confidence wherever information is used or stored.<br>
<br>
Technical Services aim is to enable Symantec's customers to derive the maximum<br>
benefits from our software products by providing them with access to a full<br>
range of proactive, customer-driven support services that is available 24/7<br>
from eight globally distributed support centres, all of which use the latest<br>
available technology to track communications and responses to issues.<br>
<br>
The goal is to increase the customer's competitive advantage and business<br>
viability by helping them avoid unnecessary downtime and optimizing the<br>
deployment of Symantec solutions in their operation and contributes to an<br>
increase in the return on investment in technology. Technical Services<br>
assists customers in maintaining their data availability with three groups of<br>
services: contract support, incident support, and electronic self-help<br>
support.<br>
<br>
As a support engineer, you will be responsible for ensuring customer<br>
information is available when required. You will deal with customer issues<br>
relating to Symantec products by providing swift evaluation and accurate<br>
resolution. The position is office based.<br>
Main responsibilities:<br>
<br>
* Working as part of a team on a 07:00 -15:30 shift<br>
* Willing to take part in a weekend rota.<br>
* Dealing with customer issues over the telephone on a daily basis<br>
using a call tracking system.<br>
* Providing customer feedback on their issues as they are progressed.<br>
* Ensuring customer satisfaction by providing a professional service<br>
and swift resolution to all customer issues.<br>
* Recreating problems in house and providing evidence where bug fixes<br>
are required.<br>
<br>
Personal profile:<br>
* Willing to work as part of a professional support team to provide<br>
solutions to customer issues/problems.<br>
* Able to maintain professionalism while under pressure.<br>
* The candidate needs to be someone who values teamwork and can<br>
contribute to the entire group who is a self starter and self motivated.<br>
* Someone who wishes to continue to develop their skill set in a<br>
proactive environment.<br>
* Being a team player and understanding the customer's needs ensures<br>
continued success of the support centre and individuals who demonstrate these<br>
skills are very welcome.<br>
<br>
<br>
Essential requirements:<br>
* 3+ years experience providing 2nd/3rd line support in a Multi-<br>
Platform environment.<br>
* Sound working knowledge of more than one UNIX and or Windows<br>
operating system.<br>
* Knowledge/experience of working in cross platforms server<br>
environments.<br>
* Experience in a pressurised call centre/support environment.<br>
* Capable of working with related hardware systems such as tape drives<br>
and libraries.<br>
* Knowledge of Server hardware.<br>
* Demonstrated strong customer service/support skills such as active<br>
listening, good verbal and written communication.<br>
* Able to multi-task across several open cases and manage and<br>
prioritise own time.<br>
* Accustomed to conducting research to find answers to questions and<br>
solutions to problems from various sources.<br>
* Evidence of establishing technical credibility with a wide range of<br>
customer contacts with the ability to "read" the customer and modify<br>
behaviour/approach.<br>
<br>
Desirable requirements:<br>
* Previous knowledge of any of core VERITAS' products - NBU<br>
* Capable of working with related hardware systems such as tape drives<br>
and libraries.<br>
* Any Knowledge of database systems.<br>
* Any Knowledge of Windows would be an advantage<br>
* A 2nd European language (French &/or German) would be advantageous.<br>
* Previous experience of clustering and/or SAN technologies.<br>
<br>
How to apply:<br>
<br>
To be considered for this above position, please submit your CV to<br>
<a href="mailto:Jacqueline_sequeira@symantec.com">Jacqueline_sequeira@symantec.com</a><mailto:<a href="mailto:Jacqueline_sequeira@symantec.com">Jacqueline_sequeira@symantec.com</a>>.<br>
Equal Employment Oppurtunity<br>
Symantec Corporation is an equal opportunity employer and welcomes diversity.<br>
Looking forward for your reply,<br>
<br>
Regards,<br>
Jacqueline Sequeira<br>
Staffing specialist, Symantec Corporation<br>
<a href="http://www.symantec.com" target="_blank">www.symantec.com</a><<a href="http://www.symantec.com/" target="_blank">http://www.symantec.com/</a>><br>
________________________________<br>
<a href="mailto:jacqueline_sequeira@symantec.com">jacqueline_sequeira@symantec.com</a><mailto:<a href="mailto:jacqueline_sequeira@symantec.com">jacqueline_sequeira@symantec.com</a>><br>
________________________________<br>
[cid:image002.jpg@01CD18F6.89E57470]<br>
________________________________<br>
<br>
[cid:image003.gif@01CD18F6.89E57470]<br>
<br>
<br>
<br>
<br>
<br>
-------------------------------------------------------<br>
<br>
--<br>
FLOSS UK Secretariat<br>
PO Box 37<br>
Buntingford<br>
Herts SG9 9UQ<br>
Tel: <a href="tel:01763%20273475" value="+441763273475">01763 273475</a><br>
Fax: <a href="tel:01763%20273255" value="+441763273255">01763 273255</a><br>
<a href="mailto:office@flossuk.org">office@flossuk.org</a><br>
<a href="mailto:office@ukuug.org">office@ukuug.org</a><br>
<a href="http://www.flossuk.org" target="_blank">www.flossuk.org</a><br>
<a href="http://www.ukuug.org" target="_blank">www.ukuug.org</a><br>
<br>
A Company Limited by Guarantee<br>
UKUUG Ltd. t/a FLOSS UK<br>
Registered Office:<br>
The Manor House<br>
Buntingford<br>
Herts SG9 9AB<br>
<br>
Reg. No. 2506680<br>
<br>
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<br>
----- End forwarded message -----<br>
<br>
--<br>
Alain Williams<br>
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.<br>
<a href="tel:%2B44%20%280%29%20787%20668%200256" value="+447876680256">+44 (0) 787 668 0256</a> <a href="http://www.phcomp.co.uk/" target="_blank">http://www.phcomp.co.uk/</a><br>
Parliament Hill Computers Ltd. Registration Information: <a href="http://www.phcomp.co.uk/contact.php" target="_blank">http://www.phcomp.co.uk/contact.php</a><br>
#include <std_disclaimer.h><br>
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</blockquote></div>