[Wolves] OT Open Source CRM Package

[Dave Morley]

On Wed, 2008-04-30 at 19:22 +0100, Andy Wootton wrote:
> ArchLinuxUser dick_turpin wrote:
> > 2008/4/30 Stephen Welch <bigfishinnet at googlemail.com>:
> >
> >   
> >> I am currently musing over Zimbra at the mo.  I would be interested to hear
> >> from anyone who uses this?  You could try this Lee?
> >>     
> >
> > Zimbra is not a CRM package, its groupware which is very different, in
> > effect its a replacement for Exchange. While it offers shared
> > calendars and tasks it is not a Customer Relation Management package.
> >   
> What would you say are the features of a CRM Peter? Some of my 
> colleagues recently looked at a commercial CRM product and I couldn't 
> see what it did. It seemed to be yet another 'framework' into which you 
> plugged applications. If you already have an OS/Desktop and an 
> 'integrated email/Calendar/ToDo list then why do you need this? I know 
> they're very fashionable but then so are hand-held video players and I 
> don't see the point of those either.
> 
> And: "yes" of course they bought it and "no" they don't use it. I expect 
> they say it's "IT's fault" because 'they' don't have time to make it 
> work like the salesman said it would. That is basically because he said 
> it would do anything if someone "just wrote a simple program to plug in".
> 
> 

Woo that's just a sign of old age ;)
-- 
Seek That Thy Might Know
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