<div dir="ltr">Bugger! Forgot to mention that when I was Tech Support we were working on a variety 250 to 450MHz PCs with random amounts of RAM from 128 - 256 meg (apart from those that have had the RAM, mouse and/or TFTs pinched!!) running NT 4.0. Apparently now they have gone thin client with Citrix and (presumably) Windows 2000.<br>
<br>C<br><br><div class="gmail_quote">2008/8/19 Chris Maggs <span dir="ltr"><<a href="mailto:chrismaggs@gmail.com">chrismaggs@gmail.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div dir="ltr">Hi, my name is Chris and I'm an ex-NTL employee!<br><br>Anyway, for my sins I worked on the Tech Support line when they were NTL (Jan 2003 - August 2004 and Jan 2006 - April 2006) and would highly advise against them.<br>
<br>Although some of their areas have improved over the last few years they do still have some major issues with their network; mainly from oversubscribing. On the subject, oversubscribing also leads to poor Tech Support as the average customer level of computer literacy drops rapidly and thus the Techs get fed up with "idiots" phoning for help.<br>
<br>I used to get calls from people who didn't even know how to turn a PC on let alone use one! Also, when us geeks ring they need to ask us dumb questions for many reasons. The first is because if they don't they get sacked for not following procedure and the second is that if I had a £1 for every customer I spoke to who claimed they were a "Network Technician" or "MCSE Qualified" or "An Uber Computer Techie" and then turned out to be about as computer literate as tic-tac I'd be living in Hawaii sipping cocktails all day!<br>
<br>Anyhoo, back to the point. A mate who just left VirginMedia in Swansea before the remaining 20% of calls are shipped over to India told me that on average 3,000 to 4,000 customer leave Virgin for BT every month. This is balanced by roughly the same number of customers passing Virgins ex-customers as they walk the path from BT to Virgin!<br>