[Gllug] Getting ISPs to change DNS entries

[Jim Bailey]

Hi Paul,

two week sounds like an awfully long time to wait

we do this a lot for clients transferring domains and registering new ones 
and have found this to be a good technique.

1)
follow the online documentation and automated admin systems best as you 
can if this works then bonus.

2)
email them or contact them with your problem leave 2-3 working days 
possibly sending a reminder after 48hrs

3)
Use the customer service number listed on your ex ISPs web site 
remembering 1st to go to the toilet make a cup of coffee and gathered 
enough reading material together keep you occupied while you wait and wait 
and wait.

Peace Jim

On Thursday, November 15, 2001, at 12:43 PM, Paul Brazier wrote:

> I'm starting to get this DNS/BIND thing.
> However, I've got a problem that I think is due to the company that
> initially set up the DNS entry.
>
> We have a domain name from Freeola/getdotted.com who register it for you
> and also give free web space.
>
> Now we need it transferred to our new IP address at a new ISP - I assume
> this is up to freeola to make the necessary changes in some Top Level
> Domain nameserver, so that when someone wants to resolve the name, they
> get referred to our new ISP's nameserver.
>
> The trouble is, Freeola were contacted about two weeks ago and the name
> is still pointing to the old IP address. Is this because:
> a) this is the usual time these things take
> b) there's something else we need to do at our end before Freeola can
> make the change.
> c) because we're leaving them, they have no incentive to be helpful.
> d) it's not up to Freeola to make the changes, we need to contact
> someone else?
>
> if a) or c) what's the best way to speed things up? Bombard them with
> emails/phones calls?
>
> --
> Paul Brazier
> Cosmos UK
>
>
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