[Gllug] RE: Dell servers

[Mark Green]

> -----Original Message-----
> From: gllug-bounces at gllug.org.uk [mailto:gllug-bounces at gllug.org.uk]
On
> Behalf Of Joel Bernstein
> Sent: Tuesday, December 14, 2004 11:01 AM
> To: Greater London Linux Users Group
> Subject: Re: [Gllug] RE: Dell servers
> 
> On Tue, Dec 14, 2004 at 10:52:34AM -0000, Mark Green wrote:
> >
> >
> > Yes I agree, I will give Dell a ring and see what reply I get, this
is
> > very off, does any one know how the false advertisement law in UK
works?
> 
> Well, I'm Not A Lawyer, but I'll summarise my understanding of it.
> 
> An advertisement isn't a formal offer to do a deal at a specific
price,
> but an "invitation to treat". So just by advertising a good at a price
> that on later reflection appears impossible to fulfil they are
probably
> not in the wrong.
> 
> However, it gets more complicated when you make a purchase. I'm not
> exactly certain how it works, but I seem to recall that a confirmation
> email can be binding in some circumstances. I'd be surprised if Dell
> haven't had their corporate lawyers draw up "confirmation" emails
which
> aren't actually binding at all.
> 
> Sadly, from past experience it looks as though they may be able to get
> away with this on the basis that a legally binding deal hadn't been
> completed.
> 
> I'll watch this with interest.
> 
> /joel
> 
> > > -----Original Message-----
> > > From: gllug-bounces at gllug.org.uk
[mailto:gllug-bounces at gllug.org.uk]
> > On
> > > Behalf Of Andrew Farnsworth
> > > Sent: Tuesday, December 14, 2004 10:46 AM
> > > To: Greater London Linux Users Group
> > > Subject: RE: [Gllug] RE: Dell servers
> > >
> > > > -----Original Message-----
> > > > From: Mark Green
> > > > Sent: 14 December 2004 10:31
> > > > To: Greater London Linux Users Group
> > > > Subject: RE: [Gllug] RE: Dell servers
> > > >
> > > > Has any one had any luck at all with actually confirming that
there
> > > > order has gone through?
> > >
> > > Mark,
> > >   I just called Dell to find out about my order and they told me
my
> > order
> > > had been cancelled, though I have yet to see any email confirming
> > this.
> > > The
> > > person on the phone said that everyone who had ordered these has
had
> > their
> > > order cancelled and will not get the server for the listed price
of 99
> > GBP
> > > +
> > > VAT + SHIPPING + SHIPPING VAT (i.e. about 174 GBP).   I suggest
that
> > A)
> > > you
> > > call dell directly and inquire about this and B) we all get
together
> > and
> > > complain about the practice to both Dell and the appropriate
> > Government
> > > body, maybe even the press.
> > >
> > > Andrew Farnsworth
> > >
> > > --
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> > > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > --
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> >
> --
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Just got off the phone with Dell, the reply was that there was a pricing
issue with those orders and that all the orders that were made have been
cancelled. In my opinion this is really off, they may well be able to do
this under the law but the least they could have done was to inform all
us people who had placed an order that there was an error. Instead they
decide to leave us out in the cold. Why did this happen and will it ever
happen again. Dell have left me with not a lot of confidence in there
online ordering system, after this.

Should we all maybe take some action about this, at least maybe send
something into the Register, I mean what if this happens on the Dell
site again, some customers out there could end up buying something which
they were not after.


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