[Gllug] OT: Bug tracking software

[Amit Muthu]

Dave Cross wrote:

>I second the recommendation for RT.
>
We use RT too, having migrated from bugzilla, and find it more than 
adequate for our needs.

It works pretty well, except...

1. it is very difficult to define custom statuses for tickets - I had to 
do some fairly ugly hacks to create a status representing "waiting for 
extra input from the requestor"

2. it can get bogged down if trying to display a large number of tickets 
e.g. search results on a single page

We are using it with a postgres backend and complaint 2 has gone away 
since we threw some beefy hardware at it...

Obviously the system sinks or swims on the business process surrounding 
the ticketing/tracking system. It has to be extremely clear who manages 
each RT queue, and how you intend to make sure that the queue does not 
fill up with stalled or unread tickets.

Cheers,
Amit
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