[Gllug] usb printing nightmare

[Matthew King]

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On 20/07/05 10:22:27, David Bell wrote:
> On Wednesday 20 July 2005 09:41, Matthew King wrote:
> >
> > Of caurse, because this explanation describes to me everything I
> could
> > know about what you've done and what's gone wrong.
> 
> Sarcasm is not going to help.  Try eliciting the information you
> need.

Why?

My printers work. I don't need anything.

I am quite happy to help people who are less capable of using a system  
or have some problem or other with it but Mr. Pownall didn't give us  
'not enough' information, he gave us none.

If he wants his printer to work it makes sense to give as much relevant  
information as he can. Why should I spend my time crafting an email to  
prompt for the details and then spend even more time crafting an email  
with a solution?

Especially as, in this case, we were informed of failed attempts. How  
am I to know the advice I give doesn't tell him to do exactly what has  
previously failed?

Matthew

- -- 
I must take issue with the term "a mere child," for it has been my
invariable experience that the company of a mere child is infinitely
preferable to that of a mere adult.
                                            --  Fran Lebowitz
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