[Gllug] OT: number porting between the same network

[Daniel P. Berrange]

On Mon, May 01, 2006 at 01:31:56PM +0100, Karanbir Singh wrote:
> I have a pay monthly contracted Vodafone price plan at the moment.
> 
> CarphoneWarehouse have a deal that I want, also on the vodafone network.
> 
> Now my question is, can I take a PAC code from Vodafone and give it to
> CarphoneWarehouse/Vodafone to retain my number as I move to the new deal
> ? Carphone warehouse seems to say yes, Vodafone seems to say No.
> 
> Vodafone's reasoning seems to be : need to switch networks in order to
> use a PAC and retain number.

It sounds fishy to me, considering my own recent experiance.

I recently moved over to the US, and I wanted to keep my UK mobile phone
for when I return / visit. So I called T-Mobile customer service to ask
about switching from a monthly to pre-pay scheme. They assured me 100%
that this was *impossible*, and that crazy as it sounds, the only way I
could keep my number was to switch to pre-pay on a *different* network ?!?!
Or I could switch to a t-mobile 'dormanant' number scheme where I pay
7 GBP a month to just keep the number, but not have any ability to make
calls, or any number of other wierd schemes which involved me paying a
monthly fee in return for f*** all.

This sounded like completely crap to me, so I spoke at length to several
customer service reps, and eventually said, 'OK just close my account' at
which point they put me through to the 'account closing department'. The
first thing the account closing department said was 'Wouldn't you just 
like to stay with T-Mobile and switch to pre-pay?'. Well duh - of course,
but all previous reps had assured me it was impossible. In the end they
switched me over within 24 hours.

I'm still wondering whether the customer service was being clueless,
or delibrately putting barriers in my way to try & convince me to stick
with a T-Mobile monthly contract. I rather suspect the latter.

Dan.
-- 
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|=-   berrange at redhat.com  -  Daniel Berrange  -  dan at berrange.com    -=|
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