[Gllug] Ceasing an ADSL telephone line

[Jason Clifford]

On Sun, 19 Aug 2007, Paul Cupis wrote:

> I am not saying that Jason is lying, I'm saying he is incorrect. What I 
> am saying is that saying:

I'm not incorrect. I am speaking from fairly frequent experience.

> "The ISP would not have known as BT do not place an ADSL cease until
> they are actually processing the PSTN cease - often the day they
> actually cease the phone line."
> 
> is incorrect, and spreading a misconception. BTwholesale are very good
> at notifying it's customer that ADSL services are being ceased due PSTN
> services being ceased. They are not as good when it comes to lines being
> unbundled (either SMPF or MPF).

BT Wholesale are generally good but what you are missing is that they no 
longer handle any provisioning (including cease orders) as these are now 
all handled by BT Openreach who are still nowhere near as competent as BTW 
were.

This applies to IPStream as well as *MPF orders as all are now handled by 
BTO who do *not* always send the notices before the cease is processed as 
they should.

> I cannot remember the last time I had a customer cease their phone line 
> and we were not notified in advance (read as, it was well over a year 
> ago).

About 5 days ago for me. How many orders are you dealing with per month? 
I'm handling several hundred which isn't much but I know from others that 
my experiences are not unique by any measure. It's something Enta are 
continuing to raise with BT and OFCOM.

Jason
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