[Gllug] On a Fasthost adv.

[Ryan Cartwright]

Jason Clifford wrote:
> On Wed, 2007-12-19 at 19:21 +0000, Christopher Hunter wrote:
>>> In what sense should your friend actually be furious or otherwise
>>> unhappy with a 1Mb connection if that's all his line can sustain?
>> He should be unhappy on two counts: 
>>
>> His "broadband" provider will have told him that much faster speeds are
>> available, when they're obviously not.
> 
> Did they or did they say up to 8Mb? It's not the same thing and anyone
> should be able to tell the difference.

I can answer that, they said "up to 8mb".

>> BT should be able to provide a much better telephone line, but can't be
>> bothered.
> 
> Why?

Why should they be able to or why can't they be bothered? :o)

In the first instance I'd say that morally they could try and do
something about it but this is one of many cases and I doubt their
customers would like the price increase should BT decide to upgrade all
such lines.
In the second: whilst it may not be corporate policy I think it's not
that hard to draw this conclusion when you interact with some of their
staff.

> The phone line works for both telephone and broadband. If he really
> feels he should have a faster connection he can pay for a leased line.

For a domestic connection? I think he's going for cable anyway now. I've
warned him about Virgin's legendary customer "support" (of which I have
painful first hand experience).

-- 
Ryan Cartwright
http://www.cafamily.org.uk/oss
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