[Gllug] ist that right that the Oyster card got RFID on it?

[John Winters]

> and being rude to long-suffering customers.

This touches a nerve, particularly with all those notices about how the
authorities will prosecute anyone who is abusive to staff.  I've never
been abusive to staff, but I've been verbally abused by staff on a number
of occasions.

Any organisation which finds it needs to publish such notices should
realise that it's a sure indication that they're providing a piss-poor
service.

John

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