[Gllug] Linux invalidates your HP warranty

[Bernard Peek]

In message <20070330161947.GM2737 at bitfolk.com>, Andy Smith 
<andy at lug.org.uk> writes
>On Fri, Mar 30, 2007 at 12:34:32PM +0100, Bernard Peek wrote:
>> In message <Pine.LNX.4.44.0703281745130.10598-100000 at lucy.ukfsn.org>,
>> Jason Clifford <jason at ukfsn.org> writes
>> >On Wed, 28 Mar 2007, Geo wrote:
>> >
>> >Short summary: HP have claimed that installing Linux on a server means
>> >they don't have to honour the hardware warranty.
>>
>> That's not an accurate summary. It appears that they won't investigate
>> hardware problems while Linux is installed, and that's quite
>> understandable.
>
>You find it understandable to refuse to fix a broken keyboard on a
>laptop just because the laptop has Linux on it?

The summary says that installing Linux means they don't have to honour 
the warranty and you've just repeated that. But that's not what HP said. 
It will need to have the Windows system restored before they will 
attempt to fix it. That's almost certainly because their diagnostic 
software runs under Windows. The first step in fixing the machine is 
probably going to be re-imaging the drive.



-- 
Bernard Peek
bap at shrdlu.com

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