[Gllug] OT Internet connection

[Ben Whyte]

> No I am in CR7. The long outage was last Saturday, knew that it was a network 
> problem because the phone still worked (it did on the only other outage I 
> have had as well).
> A neighbour involved in the outage  booked a service visit for the Monday 
> thinking that their box was faulty and Virgin rang them back and cancelled it 
> for them.
> From what I can gather from other users the first customer to report an area 
> problem is always told that they need an  engineer visit but that while 
> Virgin/Telewest are checking out the fault they find that it is on their kit 
> not his and call him back to explain and cancel the visit. 
>
> John
>
>   

I expierenced this when with NTL, I had a problem which took tv and net 
down, but not the phone.  So called up and said look you have a network 
fault can you get an engineer out.  But they insisted that I had a box 
fault and booked me an engineer visit.  Only for them to cancel it 
without telling me, causing me to miss a meeting i needed to go to.

Ben
-- 
Gllug mailing list  -  Gllug at gllug.org.uk
http://lists.gllug.org.uk/mailman/listinfo/gllug