[Gllug] Just had an interesting call from Microsoft

[John G Walker]

On Fri, 25 Jan 2008 05:24:56 -0700 Andy Farnsworth
<farnsaw at stonedoor.com> wrote:

> Telemarketers make money by making huge numbers of phone calls and 
> selling to a very small percentage of these people.  If you hang up
> on them immediately, there is no incentive for them to go find other
> work. On the other hand, if you waste 10 minutes of their time, that
> hour is completely shot for them and they won't make any money.  If
> enough of us do this, then they should quit and go find honest work.

This assumes that the problem is the telemarketers and not the people
who employ them.

It doesn't matter how many of the front-line workers you piss off,
their employers will always find someone to replace them. The correct
strategy is the first one, since it achieves a realisable goal - not
contributing to the profits of the telemarketer's employer - while
minimising the time you spend on the task,

-- 
 All the best,
 John
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