[Gllug] VirginMedia or Urban Wi-Max experiences

[Avi Greenbury]

Dylan wrote:
> Hi all,
> 
> I've just moved into a flat which has no telecoms wire, so there is a not 
> insignificant cost involved it setting up ADSL (conecting by BT etc etc ...)
> 
> So, I figured I'd look into the internet only Virgin Media offering and the 
> wimax available in the area. Does anyone have any experiences or opinions 
> about either of these which might push me back to BT?
> 

I was with Virgin in a flat for a year about two years ago.

It was awful.

I don't recall ever getting anywhere near the advertised speed, 
throttling started at some incredibly low threshold and there seemed to 
be continual 'maintenance' on our line or something it depended upon, 
none of which was ever on their fault report line, you always had to 
phone up and get told about it.
They were an awful company to deal with - the only time I can recall 
ringing a helpdesk not only staffed entirely by the clueless, but 
seemingly without even a flow chart of questions to follow. *every* 
issue required being put on hold only for him to come back and ask me to 
ping somewhere.

The flat I'm in now didn't have a BT line either, been very impressed 
with Be since June. Had to talk to them twice about bill payment (my 
fault), and each time they were flawless. No issues with bandwidth or 
downtime, either.

--
Avi Greenbury
http://aviswebsite.co.uk ;)
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