[Gllug] (OT) Demonic dropping out

[Nix]

On 27 Jul 2010, Jason Clifford told this:

> On Sat, 2010-07-24 at 17:28 +0100, Don Williams wrote:
>> She warned that I might have a £200-plus charge to pay to have the line 
>> checked if problems recurred. By BT, the people who
>> were responsible for the failure in the first place, according to Demon!
>
> Alas this is true with all xDSL services. The charge (usually about £144
> +VAT) is what ISPs are charged by BT Wholesale for an engineer call out
> where it is determined that there was no fault at the BT end. It is

The charge is what ISPs are charged because BT insist on trying to force
their SFI 'service' down ISPs throats, often without bothering to
actually ask them first. If you point out that the line doesn't work
properly loudly enough (and have proof of e.g. a line not syncing or
dropping all the time to wave at them), they eventually tend to give up,
stop rejecting your faults and send an engineer anyway, as they are in
fact contractually obliged to do (they're selling a service and if the
service doesn't work it's their responsibility to fix it, they can't
take your money and give you nothing in return: but my god do they
ever try).

Last time I had a line fault BT cleared the fault nine times in a two
day period before giving up and fixing it. *sigh*

> something all ISPs will try to avoid as nobody wants to try explaining
> why it is acceptable to a consumer.

Because, well, it isn't acceptable. BT know this if you hit them with it
hard enough.
-- 
Gllug mailing list  -  Gllug at gllug.org.uk
http://lists.gllug.org.uk/mailman/listinfo/gllug