[Gllug] The Virgin helpline is miss named.

[John Southall]

I have just sent the following to Virgin Media:

==================================================
I phoned the helpline for guidance in creating a second mailbox.The
audio quality of the line was so bad as to make it useless. The words of
the technician were either truncated or lost all together.
The first technician hung-up after I gave him my password. This worried
me as it seemed strange to disclose a management password to an unknown
person via a distorted phone-line. On two other calls I was kept on hold
until I gave up.
The task.
In my account manager, I entered the "create a mailbox page". I supplied
a box name, user first and second names and a password.These were not
accepted. Naturally I tried various character combinations before
seeking help.
I repeat that I have received NO HELP what so ever.
To date, whenever I have sought help, the phone line has been worse than
useless.

PS. I have a blueyonder address and yet the only group address offered
was for virgin.com. Is that the problem? Personally I am indifferent to
the group address, just as long as it's socially acceptable.
=================================================

I have to say that the connection itself is excellent. I don't think
that a telephone line service would match it as my home is a few miles
away from the exchange. So I am reluctant to change provider, but I am
angry.

-- 
John Southall

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