[Gllug] suse 12.1 not connect online

Jake mail at jakepearse.com
Sun Apr 22 12:50:36 UTC 2012 

HI Diana,
Sounds like you're having a rough time. I have that same modem (Virgin
Media E08C007) and have never had any problems getting it to connect with
Linux although I do use a router rather than connect directly.

Forgive me if I'm asking you to reapeat any information, can you confirm
that the green lights on the modem labeled; Power, enet, sync and ready are
all displaying solid green.
On my old Viao laptop there are two network ports one for the integrated
modem and one Ethernet jack. Please confirm, you are connecting to the
Ethernet jack, on mine its labeled with a sort of "tree-like" little
network diagram, while the modem port has an icon that looks a bit like an
inverted stepped pyramid.

 When you are entering commands into the terminal you should be able to
tell if you have 'su' permissions, the prompt will end with a # (hash)
symbol rather than the normal $ dollar sign.

Do you know which version of the suse desktop environment you have
currently installed? (usually either Gnome or KDE)



If you are still struggling this evening (GMT) I will fire-up your version
of suse onto a machine here and try to directly connect.



Jake



On 22 April 2012 at 11:39 gllug-request at gllug.org.uk wrote:

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>
> Today's Topics:
>
>    1. Re: suse 12.1 not connect online (Oliver Howe)
>    2. Re: suse 12.1 not connect online (Diana Scott)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sun, 22 Apr 2012 03:42:03 -0700
> From: Oliver Howe <ojhowe at gmail.com>
> Subject: Re: [Gllug] suse 12.1 not connect online
> To: Diana Scott <dianascott1 at hotmail.co.uk>,        "gllug at gllug.org.uk"
>         <gllug at gllug.org.uk>
> Message-ID: <3578203599867262142 at unknownmsgid>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Diana,
>
> What does it say when you do
>
> ls -la /var/log/
>
> ??
>
> (Sorry about top posting - my phone won't let me put it at the bottom)
> ------------------------------
> From: Diana Scott
> Sent: 22 April 2012 11:28
> To: gllug at gllug.org.uk
> Subject: Re: [Gllug] suse 12.1 not connect online
>
>  after i typed in tail -f /var/log/syslog
> Standard input and pause , nothing else
> Same result with tail -f /var/log/messages
> Nothing comes out after standard input  .
>
> Please advise
>
> > Date: Sat, 21 Apr 2012 23:59:30 +0100
> > From: dimitris at siganos.org
> > To: gllug at gllug.org.uk
> > Subject: Re: [Gllug] suse 12.1 not connect online
> >
> > You are not getting an IP address. That's a showstopper. DHCP is
> > probably failing or not occurring at all.
> >
> > Try the following:
> >
> > sudo tail -f /var/log/syslog
> > or
> > sudo tail -f /var/log/messages (if the first fails)
> >
> > Then unplug the network cable, wait a few seconds, and plug it in
again,
> > wait for 30 seconds, and send us the output of the tail command.
> >
> > Regards,
> > Dimitris
> >
> > On 21/04/12 23:48, Diana Scott wrote:
> > > ip addr
> > > Inet 127.0.0.1/8 scope host lo
> > > Inet6 1/128 scope host
> > > Valid lft forever preferred lft forever
> > > 2 inet6 fe80 5642 49ff fe0c 4c38/64 scope link
> > > Valid lft forever preferred lft forever
> > >
> > > Nothing show after typed in ip route
> > >
> > > Please advise .
> > >
> > > Diana
> > >
> > >> Date: Sat, 21 Apr 2012 23:35:16 +0100
> > >> From: dimitris at siganos.org
> > >> To: gllug at gllug.org.uk
> > >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >>
> > >> What about the the other two?
> > >> 2) ip addr
> > >> 3) ip route
> > >>
> > >> Dimitris
> > >>
> > >> On 21/04/12 23:30, Diana Scott wrote:
> > >> > Hi Dimitris
> > >> >
> > >> > Ip link
> > >> > 1 lo<loopback , up , lower up > mtu 16436 qdisc noqueue state
unknown
> > >> > Link / loopback 00 00 00 00 brd 00 00 00
> > >> > 2 eth0 broadcast multicast , up , lower up , mtu 1500 qdisc pfifo
> fast
> > >> > state up ql en1000
> > >> > Link / ether 54 42 49 0c brd ff ff ff
> > >> > 3 wlan0 broadcast multicast mtu 1500 qdisc noop state down qlen
1000
> > >> >
> > >> > Network manager only state network connection has been
disconnected
> > >> >
> > >> > Please advise .
> > >> >
> > >> > Diana
> > >> >
> > >> >> Date: Sat, 21 Apr 2012 22:55:08 +0100
> > >> >> From: dimitris at siganos.org
> > >> >> To: gllug at gllug.org.uk
> > >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >>
> > >> >> Hi Diana,
> > >> >>
> > >> >> From your description it sounds like it is a Virgin cable modem
that
> > >> >> connects to your laptop via an ethernet cable. If that's wrong
> please
> > >> >> say so. I have no experience with cable modems but there are
generic
> > >> >> steps we can follow before going into cable modem specifics.
> > >> >>
> > >> >> Please send the output of these commands:
> > >> >>
> > >> >> 1) ip link
> > >> >> 2) ip addr
> > >> >> 3) ip route
> > >> >>
> > >> >> Does network manager report a successful connection at the
ethernet
> > > level?
> > >> >>
> > >> >> Regards,
> > >> >> Dimitris
> > >> >>
> > >> >> On 21/04/12 22:34, Diana Scott wrote:
> > >> >> > Hi Dimitris
> > >> >> >
> > >> >> > The modem model number is E08C007 It has a network cable to
> > > laptop for
> > >> >> > broadband connection .
> > >> >> >
> > >> >> > Please advise .
> > >> >> >
> > >> >> > Diana
> > >> >> >
> > >> >> >> Date: Sat, 21 Apr 2012 22:06:25 +0100
> > >> >> >> From: dimitris at siganos.org
> > >> >> >> To: gllug at gllug.org.uk
> > >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >> >>
> > >> >> >> Hi Diana,
> > >> >> >>
> > >> >> >> We need more details. What do you mean by an external modem?
> > >> >> >>
> > >> >> >> Do you mean a 3G modem? If yes, please give more detail. How
> does it
> > >> >> >> connect to the laptop (USB)? What is it's model number? What
is
> its
> > >> >> >> product number? Include any other info you might have, modems
are
> > >> >> >> peculiar animals.
> > >> >> >>
> > >> >> >> Regards
> > >> >> >> Dimitris
> > >> >> >>
> > >> >> >>
> > >> >> >> On 21/04/12 21:59, Diana Scott wrote:
> > >> >> >> > I am using a vaio laptop and an external modem from virgin
> > > media . I
> > >> >> >> > have installed network manager - gnome
> > >> >> >> >
> > >> >> >> > Please advise .
> > >> >> >> >
> > >> >> >> > Diana
> > >> >> >> >
> > >> >> >> >> Date: Sun, 22 Apr 2012 08:32:12 +1200
> > >> >> >> >> From: gllug at getaroundtoit.co.uk
> > >> >> >> >> To: gllug at gllug.org.uk
> > >> >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >> >> >>
> > >> >> >> >> Diana,
> > >> >> >> >>
> > >> >> >> >> On 22/04/12 08:15, Diana Scott wrote:
> > >> >> >> >> > I have installed suse 12.1 on a new hard drive but not
able
> > > to go
> > >> >> > online
> > >> >> >> >> > with the plug n play internet connection . Do you know
how
> to
> > >> >> > config to
> > >> >> >> >> > go online ?
> > >> >> >> >>
> > >> >> >> >> Please provide a little more information:
> > >> >> >> >> - what equipment are you using to access the Internet?
> > >> >> >> >> - what sort of machine are we talking about?
> > >> >> >> >> - is it directly connected or working on a LAN/network?
> > >> >> >> >> - have you installed NetworkManager or some such software?
> > >> >> >> >>
> > >> >> >> >> --
> > >> >> >> >> Regards,
> > >> >> >> >> =dn
> > >> >> >> >> --
> > >> >> >> >> Gllug mailing list - Gllug at gllug.org.uk
> > >> >> >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >> >
> > >> >> >> >
> > >> >> >> >
> > >> >> >> > --
> > >> >> >> > Gllug mailing list - Gllug at gllug.org.uk
> > >> >> >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >>
> > >> >> >> --
> > >> >> >> Gllug mailing list - Gllug at gllug.org.uk
> > >> >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >
> > >> >> >
> > >> >> >
> > >> >> > --
> > >> >> > Gllug mailing list - Gllug at gllug.org.uk
> > >> >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >>
> > >> >> --
> > >> >> Gllug mailing list - Gllug at gllug.org.uk
> > >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >
> > >> >
> > >> >
> > >> > --
> > >> > Gllug mailing list - Gllug at gllug.org.uk
> > >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >>
> > >> --
> > >> Gllug mailing list - Gllug at gllug.org.uk
> > >> http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >
> > >
> > >
> > > --
> > > Gllug mailing list - Gllug at gllug.org.uk
> > > http://lists.gllug.org.uk/mailman/listinfo/gllug
> >
> > --
> > Gllug mailing list - Gllug at gllug.org.uk
> > http://lists.gllug.org.uk/mailman/listinfo/gllug
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>
> ------------------------------
>
> Message: 2
> Date: Sun, 22 Apr 2012 12:03:40 +0100
> From: Diana Scott <dianascott1 at hotmail.co.uk>
> Subject: Re: [Gllug] suse 12.1 not connect online
> To: <gllug at gllug.org.uk>
> Message-ID: <SNT116-W587AD47621C2FCAC67B97DBF200 at phx.gbl>
> Content-Type: text/plain; charset="iso-8859-1"
>
> ifconfig
> Eth0 link encap ethernet hwaddr 54 42 49 0c 4c 38
> Inet6 addr fe80 5642 49ff fe0c 4c38 /64 scope link
> Up broadcast running multicast mtu 1500 metric 1
> Rx packets 10, tx packets 48, txqueuelen 1000
> Rx bytes 3278 tx bytes 10080 interrupt 18
>
> Lo link encap local loopback
> Inet addr 127.0.0.1 mask 255.0.0.0
> inet6 addr 1/128 scope host
> Up loopback running mtu 16436 metric 1
> Rx packets 12 tx packets 12 rx bytes 760 tx bytes 760 (760.0.b)
> Please advise
>
> Date: Sun, 22 Apr 2012 11:34:39 +0100
> From: andrzejsz at gmail.com
> To: gllug at gllug.org.uk
> Subject: Re: [Gllug] suse 12.1 not connect online
>
> I don't if it would be that helpful but post ifconfig output
>
> On Apr 22, 2012 11:31 AM, "Diana Scott" <dianascott1 at hotmail.co.uk>
wrote:
>
>
>
>
> sudo
> Command not found
>
> Date: Sun, 22 Apr 2012 11:24:04 +0100
> From: andrzejsz at gmail.com
> To: gllug at gllug.org.uk
>
> Subject: Re: [Gllug] suse 12.1 not connect online
>
> just run these commands as you were to run with sudo
>
> On Apr 22, 2012 11:18 AM, "Diana Scott" <dianascott1 at hotmail.co.uk>
wrote:
>
>
>
>
>
> yes . I logged in as su. What can i do next ?
>
> Date: Sun, 22 Apr 2012 11:00:21 +0100
> From: andrzejsz at gmail.com
> To: gllug at gllug.org.uk
>
>
> Subject: Re: [Gllug] suse 12.1 not connect online
>
> have you tried it it should be in the system already
>
> On Apr 22, 2012 10:57 AM, "Diana Scott" <dianascott1 at hotmail.co.uk>
wrote:
>
>
>
>
>
>
> can u advise to install su command ?
>
> > Date: Sun, 22 Apr 2012 10:41:20 +0100
> > From: andrzejsz at gmail.com
> > To: gllug at gllug.org.uk
>
>
>
> > Subject: Re: [Gllug] suse 12.1 not connect online
> >
> > What about su command
> >
> > On 4/22/12, Diana Scott <dianascott1 at hotmail.co.uk> wrote:
>
>
>
> > > i thought i was logged in as root already . I need to look up further
> > > tomorrow. Thank you for your help .
> > >
> > > Best wishes .
> > >
> > > Diana
> > >
> > >> Date: Sun, 22 Apr 2012 00:43:32 +0100
>
>
>
> > >> From: dimitris at siganos.org
> > >> To: gllug at gllug.org.uk
> > >> Subject: Re: [Gllug] suse 12.1 not connect online
>
>
>
> > >>
> > >> You need to run the command as root. I don't know how you do that in
> > >> Suse. Find out how to become root in Suse and then type the commands
> > >> without the 'sudo' prefix.
>
>
>
> > >>
> > >> Dimitris
> > >>
> > >> On 22/04/12 00:28, Diana Scott wrote:
> > >> > sudo command not found
> > >> > It cannot open tail -f /var/log/syslog for reading no such file or
>
>
>
> > >> > directory
> > >> > It cannot open Tail -f /var/log/ messages for reading permission
denied
> > >> > Same after unplug
> > >> >
> > >> > Please advise .
>
>
>
> > >> >
> > >> > Diana
> > >> >
> > >> >> Date: Sat, 21 Apr 2012 23:59:30 +0100
> > >> >> From: dimitris at siganos.org
>
>
>
> > >> >> To: gllug at gllug.org.uk
> > >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >>
> > >> >> You are not getting an IP address. That's a showstopper. DHCP is
>
>
>
> > >> >> probably failing or not occurring at all.
> > >> >>
> > >> >> Try the following:
> > >> >>
> > >> >> sudo tail -f /var/log/syslog
>
>
> > >> >> or
>
> > >> >> sudo tail -f /var/log/messages (if the first fails)
> > >> >>
> > >> >> Then unplug the network cable, wait a few seconds, and plug it in
> > >> >> again,
>
>
>
> > >> >> wait for 30 seconds, and send us the output of the tail command.
> > >> >>
> > >> >> Regards,
> > >> >> Dimitris
> > >> >>
> > >> >> On 21/04/12 23:48, Diana Scott wrote:
>
>
>
> > >> >> > ip addr
> > >> >> > Inet 127.0.0.1/8 scope host lo
> > >> >> > Inet6 1/128 scope host
> > >> >> > Valid lft forever preferred lft forever
>
>
>
> > >> >> > 2 inet6 fe80 5642 49ff fe0c 4c38/64 scope link
> > >> >> > Valid lft forever preferred lft forever
> > >> >> >
> > >> >> > Nothing show after typed in ip route
>
>
>
> > >> >> >
> > >> >> > Please advise .
> > >> >> >
> > >> >> > Diana
> > >> >> >
> > >> >> >> Date: Sat, 21 Apr 2012 23:35:16 +0100
>
>
>
> > >> >> >> From: dimitris at siganos.org
> > >> >> >> To: gllug at gllug.org.uk
>
>
>
> > >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >> >>
> > >> >> >> What about the the other two?
> > >> >> >> 2) ip addr
>
>
>
> > >> >> >> 3) ip route
> > >> >> >>
> > >> >> >> Dimitris
> > >> >> >>
> > >> >> >> On 21/04/12 23:30, Diana Scott wrote:
>
>
>
> > >> >> >> > Hi Dimitris
> > >> >> >> >
> > >> >> >> > Ip link
> > >> >> >> > 1 lo<loopback , up , lower up > mtu 16436 qdisc noqueue
state
>
>
>
> > >> >> >> > unknown
> > >> >> >> > Link / loopback 00 00 00 00 brd 00 00 00
> > >> >> >> > 2 eth0 broadcast multicast , up , lower up , mtu 1500 qdisc
pfifo
>
>
>
> > >> > fast
> > >> >> >> > state up ql en1000
> > >> >> >> > Link / ether 54 42 49 0c brd ff ff ff
> > >> >> >> > 3 wlan0 broadcast multicast mtu 1500 qdisc noop state down
qlen
>
>
>
> > >> >> >> > 1000
> > >> >> >> >
> > >> >> >> > Network manager only state network connection has been
> > >> >> >> > disconnected
>
>
>
> > >> >> >> >
> > >> >> >> > Please advise .
> > >> >> >> >
> > >> >> >> > Diana
> > >> >> >> >
>
>
>
> > >> >> >> >> Date: Sat, 21 Apr 2012 22:55:08 +0100
> > >> >> >> >> From: dimitris at siganos.org
> > >> >> >> >> To: gllug at gllug.org.uk
>
>
>
> > >> >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >> >> >>
> > >> >> >> >> Hi Diana,
> > >> >> >> >>
>
>
>
> > >> >> >> >> From your description it sounds like it is a Virgin cable
modem
> > >> >> >> >> that
> > >> >> >> >> connects to your laptop via an ethernet cable. If that's
wrong
>
>
>
> > >> > please
> > >> >> >> >> say so. I have no experience with cable modems but there
are
> > >> >> >> >> generic
> > >> >> >> >> steps we can follow before going into cable modem
specifics.
>
>
>
> > >> >> >> >>
> > >> >> >> >> Please send the output of these commands:
> > >> >> >> >>
> > >> >> >> >> 1) ip link
>
>
>
> > >> >> >> >> 2) ip addr
> > >> >> >> >> 3) ip route
> > >> >> >> >>
> > >> >> >> >> Does network manager report a successful connection at the
>
>
>
> > >> >> >> >> ethernet
> > >> >> > level?
> > >> >> >> >>
> > >> >> >> >> Regards,
> > >> >> >> >> Dimitris
>
>
>
> > >> >> >> >>
> > >> >> >> >> On 21/04/12 22:34, Diana Scott wrote:
> > >> >> >> >> > Hi Dimitris
> > >> >> >> >> >
>
>
>
> > >> >> >> >> > The modem model number is E08C007 It has a network cable
to
> > >> >> > laptop for
> > >> >> >> >> > broadband connection .
>
>
>
> > >> >> >> >> >
> > >> >> >> >> > Please advise .
> > >> >> >> >> >
> > >> >> >> >> > Diana
> > >> >> >> >> >
>
>
>
> > >> >> >> >> >> Date: Sat, 21 Apr 2012 22:06:25 +0100
> > >> >> >> >> >> From: dimitris at siganos.org
>
>
>
> > >> >> >> >> >> To: gllug at gllug.org.uk
> > >> >> >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
>
>
>
> > >> >> >> >> >>
> > >> >> >> >> >> Hi Diana,
> > >> >> >> >> >>
> > >> >> >> >> >> We need more details. What do you mean by an external
modem?
>
>
>
> > >> >> >> >> >>
> > >> >> >> >> >> Do you mean a 3G modem? If yes, please give more detail.
How
> > >> > does it
> > >> >> >> >> >> connect to the laptop (USB)? What is it's model number?
What
>
>
>
> > >> > is its
> > >> >> >> >> >> product number? Include any other info you might have,
modems
> > >> >> >> >> >> are
> > >> >> >> >> >> peculiar animals.
>
>
>
> > >> >> >> >> >>
> > >> >> >> >> >> Regards
> > >> >> >> >> >> Dimitris
> > >> >> >> >> >>
>
>
>
> > >> >> >> >> >>
> > >> >> >> >> >> On 21/04/12 21:59, Diana Scott wrote:
> > >> >> >> >> >> > I am using a vaio laptop and an external modem from
virgin
>
>
>
> > >> >> > media . I
> > >> >> >> >> >> > have installed network manager - gnome
> > >> >> >> >> >> >
> > >> >> >> >> >> > Please advise .
>
>
>
> > >> >> >> >> >> >
> > >> >> >> >> >> > Diana
> > >> >> >> >> >> >
> > >> >> >> >> >> >> Date: Sun, 22 Apr 2012 08:32:12 +1200
>
>
>
> > >> >> >> >> >> >> From: gllug at getaroundtoit.co.uk
> > >> >> >> >> >> >> To: gllug at gllug.org.uk
>
>
>
> > >> >> >> >> >> >> Subject: Re: [Gllug] suse 12.1 not connect online
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> Diana,
>
>
>
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> On 22/04/12 08:15, Diana Scott wrote:
> > >> >> >> >> >> >> > I have installed suse 12.1 on a new hard drive but
not
>
>
>
> > >> >> >> >> >> >> > able
> > >> >> > to go
> > >> >> >> >> > online
> > >> >> >> >> >> >> > with the plug n play internet connection . Do you
know
>
>
>
> > >> > how to
> > >> >> >> >> > config to
> > >> >> >> >> >> >> > go online ?
> > >> >> >> >> >> >>
>
>
>
> > >> >> >> >> >> >> Please provide a little more information:
> > >> >> >> >> >> >> - what equipment are you using to access the
Internet?
>
>
>
> > >> >> >> >> >> >> - what sort of machine are we talking about?
> > >> >> >> >> >> >> - is it directly connected or working on a
LAN/network?
>
>
>
> > >> >> >> >> >> >> - have you installed NetworkManager or some such
software?
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> --
>
>
>
> > >> >> >> >> >> >> Regards,
> > >> >> >> >> >> >> =dn
> > >> >> >> >> >> >> --
> > >> >> >> >> >> >> Gllug mailing list - Gllug at gllug.org.uk
>
>
>
> > >> >> >> >> >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >> >> >> >
>
>
>
> > >> >> >> >> >> >
> > >> >> >> >> >> >
> > >> >> >> >> >> > --
> > >> >> >> >> >> > Gllug mailing list - Gllug at gllug.org.uk
>
>
>
> > >> >> >> >> >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >> >> >>
>
>
>
> > >> >> >> >> >> --
> > >> >> >> >> >> Gllug mailing list - Gllug at gllug.org.uk
> > >> >> >> >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
>
>
>
> > >> >> >> >> >
> > >> >> >> >> >
> > >> >> >> >> >
> > >> >> >> >> > --
> > >> >> >> >> > Gllug mailing list - Gllug at gllug.org.uk
>
>
>
> > >> >> >> >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >> >>
>
>
>
> > >> >> >> >> --
> > >> >> >> >> Gllug mailing list - Gllug at gllug.org.uk
> > >> >> >> >> http://lists.gllug.org.uk/mailman/listinfo/gllug
>
>
>
> > >> >> >> >
> > >> >> >> >
> > >> >> >> >
> > >> >> >> > --
> > >> >> >> > Gllug mailing list - Gllug at gllug.org.uk
>
>
>
> > >> >> >> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> > >> >> >>
> > >> >> >> --
>
>
>
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