[Gllug] [OT] data protection 'phone calls

[Alain Williams]

On Tue, Jan 31, 2012 at 01:05:32PM +0000, Tethys . wrote:

> I have exactly the same issue with my bank. They don't seem to
> understand the problem and get very confused when I refuse to speak to
> them.

My bank (Nat West) have been good as far as this is concerned and told me
something like the value of a recent bank transaction. The individual always
seemed surprised at my request that they prove their identity - which suggests
to me that few people challenge people who call them - which is why social
engineering/phishing is so successful.

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Alain Williams
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