[linuxjobs] Part-Time User Support Position at GreenNet

[mimo]

Hi

good Linux skills would be definitely an advantage for this role.

Please send CV+cover letter to

jobs at gn.apc.org


mimo
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Part-Time User Support Position at GreenNet 
Deadline for applications: 05-08-2005
 
Location: Central London / Old Street 
Interviews will take place: 15th to 19th August 2005 
Start Date: September 2005 
Salary: £24,000 per annum pro rata 
Leave: 28 days per annum pro rata 
Part-time (2-3 days a week): 9.30am-5.30pm 
General Background:

GreenNet is a workers’ collective, with a horizontal management structure. All 
staff are involved in decision making and strategic planning, and contribute 
to a friendly and supportive working environment.
 We provide networking support to social justice organisations and activists, 
and take an active role in campaigns for the promotion of communication 
rights. 
 
More information can be found at http://www.gn.apc.org 
Duties:
 Answering user support queries by email, phone, and occasionally in person 
 Giving advice on configuration of a variety of email programs, web browsers, 
FTP clients and dial-up connections on most versions of Windows and Mac OS 
 Troubleshooting user connection, FTP and email problems 
 Basic mail, web and DNS server systems administration on Linux 
 Liaising with billing in updating user records 
 Sending out support announcements 
 Maintaining the support section of the GreenNet web site and developing 
support materials electronically and in printed form 
 Keeping abreast of ICT products and services & monitoring markets and 
competitors 
 Liaison with suppliers to provide best connectivity and services for users 
 Promoting and offering advice on GreenNet services 
 Liaising with the technical team to contribute to software and technical 
developments 
 Occasional out-of-hours cover for systems maintenance 
 General contributions to the work of the collective (e.g. minute taking, 
planning, representing GreenNet in public) 
Essential Skills:
 Good knowledge of PC operating systems (Windows 95 – XP, including NT) and 
Macs (Mac OS 7.1 to X) 
 Good knowledge of the internet, email and related technologies 
 Good troubleshooting skills 
 Knowledge of most commonly-used email client programs (Outlook Express, 
Eudora) and web browsers (Internet Explorer, Netscape) 
 Basic Linux commands 
 A good service-orientated attitude and good telephone manner – patience 
essential! 
 Ability to explain complex technical information in a jargon-free way to 
people of wide ranging abilities 
 Understanding of the voluntary sector working environment 
Desirable skills:
 Linux systems administration skills 
 Knowledge of networking (LAN, WAN, ADSL) and networking trouble-shooting 
 Knowledge of a programming language: PHP, Perl, Python, bash 
 Interest in communication rights, Open Source software, social justice and 
environmental issues 
 Experience of setting up and supporting mailing lists (Mailman) 
 Maintenance and security of office machines 
Application Requirements
Please send us your CV accompanied by a cover letter by E-mail or post.
Contact Information
GreenNet Jobs <jobs at gn.apc.org>
 GreenNet 
 Telephone:020 7065 0935