[linuxjobs] Red Hat UK is looking for Technical Support Engineers - Junior/Senior, English/French/German/Spanish/Italian speaking - Farnborough, Hampshire

[Pancrazio `Ezio' de Mauro]

Hello,

Does your attention level immediately raise when challenged by a problem
to solve? Do you naturally make connections between facts, do you
complement your knowledge with research and communications with your
colleagues and the community?

Are you a technical person with a social edge? Do you enjoy talking to
customers, helping them to solve problems, providing a service that
exceeds their expectations? Are you excited about creating your own network
of people within Red Hat, talking to some of the most talented
engineers in the Open Source community and working with them?

Are you passionate about Open Source and do you feel that writing code
is only one of the ways to contribute?

Are you an enthusiastic Linux user or administrator?

Do you have a strong sense of ownership and take pride in the work you
do? Do you naturally aim at quality results?

Does it sound exciting to work in a team where people come from more
than ten countries and speak more than ten languages?

Do you expect your employer to give you access to excellent training
opportunities, both technical and non technical?

Do you believe that technical support goes much further than picking up
a phone call and giving directions on a few Frequently Asked Questions?

If so, Red Hat would like to hear from you. We are currently looking
for talented and skilled Associate Technical Support Engineers and
Technical Support Engineers. The ideal candidates need to speak German
or Spanish as well as English at this stage, but we like to hear from
everyone regardless of the language(s) they speak. Please send your CV to
pdemauro at redhat.com

The Associate Technical Support Engineer and Technical Support Engineer
job descriptions follow.

==============================================================================

Position Title: Associate Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support requests
from enterprise customers via the telephone and the Web. You will also
be responsible for maintaining a high level of customer satisfaction and
for keeping your technical and non-technical skills current by attending
courses and spending part of your time in personal development. Your
main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to
  them or in order to get advice on how to proceed further and provide
  solutions to customers incorporating your findings in Red Hat's
  Knowledge Base when necessary

Technical skills:

* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and
  concepts
* basic application debugging skills
* software development experience (programming and scripting languages)
  not required but considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
  investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
  where consultation with colleagues, taking initiative and judgement
  calls are necessary
* ability to communicate courteously and effectively with customers,
  third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source community
  and projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
  considered an advantage

==============================================================================

Position Title: Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with highly technical
support requests from enterprise customers via the telephone and the
Web. You will also be responsible for maintaining a high level of
customer satisfaction and for keeping your technical and non-technical
skills current by attending courses and spending part of your time in
personal development. Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating customers
* interfacing with engineering, product management and support
  management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary

Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not
  required). Self assess your RHCE skills at the following address:
  https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and
  concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages)
  not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an
  advantage
* knowledge of enterprise database solutions considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
  investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
  where consultation with colleagues, taking initiative and judgement
  calls are necessary
* ability to communicate courteously and effectively with customers,
  third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage 
* contributions (not necessarily development) to Open Source community
  and projects considered an advantage

Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
  considered an advantage

-- 
Pancrazio `ezio' de Mauro     pdemauro at redhat.com    Office: +44 1252 362 700
Manager, Technical Support    200, Fowler Avenue     Direct: +44 1252 362 948
Global Support Services       Farnborough, Hants     Mobile: +44 7736 665 137
Red Hat UK                    GU14 7JP, UK           Fax:    +44 1252 548 116