[linuxjobs] Systems Administrators / Helpdesk / Support

[Laurence Goodman]

Systems Administrators

We have an opening for Systems Administrators to join our busy 24/7 support team. The role is a full-time, shift-based permanent position located at our head office 



Salary:  Dependent upon experience circa £23-30k 

Location: Kent, UK.

General Requirements:

This position is a hands on, shift based, technical support role. An excellent telephone manner, good interpersonal, verbal and written skills, and a keen willingness to learn are all essential to this role.

Key duties and responsibilities include:

o        To be 1st line of contact with clients on a day-to-day basis 

o        Respond to client requests within SLA and in a professional manner 

o        Be responsible for issues raised throughout the problem management process to ensure a satisfactory resolution 

o        Assist in the build and configurations of PCs, laptops and servers as required 

o        Assist in the installation of a variety of equipment including hardware, cabling and tray work 

o        To undertake the testing and support of software 

o        To ensure that backups are carried out in accordance with procedures including tape changes where appropriate 

o        To assist other departments as and when required 

o        Maintain the stock system, so that critical spares holdings are kept within defined levels 

o        Assist with other tasks as and when required by your line manager 

o        To adhere to ITIL best practices and ISO27001 processes and procedures 

Good verbal and written communication skills: you will be expected to interact with customers from the very start.  English fluency is essential.

An enthusiasm for Open Source software and a strong interest in IT security.

The ability to be self-motivated and manage your own time and workload effectively.  A willingness to get stuck in, and to help and co-operate with the rest of the team is essential.



 

Technical Requirements:

Knowledge and significant experience of managing at least two of FreeBSD, OpenBSD, Linux (ideally Gentoo or Red Hat). You will need to understand how to install and configure a server; principles of security and post-install lock-down of servers; user accounts and passwords; configuring network interfaces, IP numbers, networking and basic routing; installing server software packages and enabling them to run at system startup; applying patches and general system maintenance.

Experience of configuring and managing a range of these major application classes, preferably in a commercial context.  You should be familiar with applications from several of these program groups, and have a good understanding of the principles involved, even if you have not used all of
the examples listed.  Of course, the more you understand, the better:  

 

o        Firewalls:  ipfw, ipf, pf, IPtables, Cisco ASA

o        Web Services: apache-1.3.x, apache-2.x, squid, PHP, apache-tomcat

o        Shell Scripting: Bourne shell (/bin/sh), bash, perl (Ability with other programming languages a plus)

o        Cryptography: Apache-SSL, SSH, OpenVPN, IPsec, X509

o        RDBMS:  MySQL, PostgreSQL, Oracle, MS-SQL

o        DNS:  BIND, djbdns (experience of dealing with Nominet, RIPE etc. a plus)

o        Backup:  Bacula, Amanda, Legato Networker, Veritas Netbackup

o        E-Mail:  sendmail, exim, postfix, qmail, dovecot, cyrus imapd, courier

Monitoring:  Nagios, net-snmpd, Big Brother



 

PLEASE CONTACT 
 
Laurence Goodman
Atlantic Recruitment Consultants

DDI: +44 (0)20 8292 8593
Mobile: +44 (0)7977 938858
lg at atlantic-rec.co.uk <mailto:lg at atlantic-rec.co.uk> 
www.atlantic-rec.co.uk <http://www.atlantic-rec.co.uk/> 



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