[linuxjobs] Weekend support engineer and full time position available

[Kelly Taylor]

Hello,

Are you looking to earn a bit more money but can't be tied down to a
full time role?
Sirius are looking to recruit an experienced support engineer to join
our expanding team. You can work from the comfort of your own home as
the work can be done remotely. All you need is a phone, laptop/PC and
internet connection.
Hours of work are Saturday and Sunday 9am-5.30pm with overtime available
if you wish. We also have a full time role Monday-Friday, 9-5.30pm.
Details are below, if you are interested then please e mail your cv to
kelly.taylor at siriusopensource.com.
You must be eligible to work in the UK. We cannot sponsor you to work 
here as we
do not have any certificates left to issue.


Our Support Engineers provide comprehensive telephone/web/e-mail/chat
technical and application support to Sirius customers. You are expected
to be able to work directly with customers in high-pressure situations;
have strong analytic, organizational, time management, and communication
skills; thrive in a team environment; and possess the willingness to do
whatever it takes to achieve the highest customer satisfaction. You will
interact with development and project teams to investigate and resolve
issues.

The job responsibilities include, but are not limited to:


   * analyse, track and resolve customer issues in a professional, timely
     manner
   * identify any security upgrades that are necessary and communicate
     them to customers
   * maintain and update web based support documentation
   * use monitoring software to identify potential support issues

Requirements:


   * Experience working with Open Source technologies
   * Excellent verbal and written communication skills
   * Outstanding interpersonal and telephone skills
   * Strong problem solving skills
   * Ability to function and thrive in a team environment
   * Energetic, with a strong desire to succeed
   * Strong customer service background would be ideal


Salary is based on experience.

Kelly Taylor, Account Manager
Sirius- Stress Free Technology
http://www.siriusopensource.com
Tel: +44 (0)870 608 0063