[linuxjobs] Support Engineer, Somerset

Steve Hill steve at opendium.com
Fri Dec 16 14:33:16 UTC 2016

Whilst this isn't strictly a Linux job, our products are Linux based so 
a good grounding in Linux would be useful.

Support Engineer

Organizational Overview

Opendium is a small, well-established company specializing in network 
and Internet security focusing on the UK education sector. We have an 
excellent reputation for customer service and due to company expansion 
we are looking to recruit like-minded people to join our support desk.

Role Overview

Because of the nature of the company the role will be very flexible 
allowing us to tailor the responsibilities of any successful candidate 
based on their skill set and aspirations. It is essential that the 
candidate is able to both travel to customer sites and work from home. 
We envisage 50% of time will be spent working from home.

Due to the flexibility of the role it would be equally suitable for an 
enthusiastic and committed person with no experience, or a seasoned 
support engineer looking for something more flexible and exciting. The 
rate of pay will depend on the level of experience of the candidate in 
question, and this would be an ideal position for a committed candidate 
looking to progress their career.

Essential Skills/Experience

  * Customer Service and User Support
  * Fault diagnosis and investigation
  * Basic Networking; TCP/IP, DNS, DHCP, Internet
  * Ability to learn new skills rapidly with an attention to detail
  * Confident and professional in communicating with internal and 
external bodies
  * Friendly and approachable towards customers
  * Excellent written and verbal communication skills
  * Ability to work from home

Desirable Knowledge

  * Active Directory, Samba, Linux / Unix
  * VPN, Remote Support
  * Coding experience in some or all of: PHP, Python, Javascript, SQL


  * User Support - Provide support and assistance to users via 
telephone, and remote support
  * Visiting customer premises for on-site support and installation
  * Updating internal databases
  * Possible development work depending on skill set

Location: Bruton, Somerset
Salary: £15,000 - £25,000

  - Steve Hill
    Technical Director
    Opendium    Online Safety / Web Filtering    http://www.opendium.com

    Enquiries                 Support
    ---------                 -------
    sales at opendium.com        support at opendium.com
    +44-1792-824568           +44-1792-825748

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