[Phpwm] Bug reporting

[Rob Allen]

David Goodwin wrote:

> - From our point of view - I think if a customer couldn't use Trac, they'd
> probably have difficulty in using anything we produce!
> (As well as struggling to do e.g. online banking/shopping etc).
> 

I don't know - I find Trac one of the more user unfriendly bug reporting
software out there. It's right up there with Bugzilla and nowhere near
as easy to use as Ebay or Amazon.

As a customer, I'd rather have a form with 4 fields:
"my name", "my email address", "which website", "what's the problem?". I
wouldn't even bother with a "title" field as half my clients can't
formulate a sensible subject line for emails...

That's one of the nice things about RT or FogBugz: user sends an email
to suppport@ and then the system does the rest.


Regards,

Rob...