[Scottish] Technical Support Vacancy x2

[Andrew Jackson - edNET Technical Support]

Hi,

edNET Internet Ltd is looking for two motivated individuals to join the 
support team.  Please see below for details.


Job description
---------------

You will be responsible for interfacing, primarily over the telephone,
with edNET customers to deliver technical support for edNET IP related
Products and Services.

Task and responsibilities
-------------------------

Manage all incoming calls to the technical support line and either
respond directly to the user request or assign / escalate responsibility
to a site support team.  Answering customer requests for service and
technical support via email and fax.
Configuring customer accounts and services on the edNET servers.
Needs to have enthusiasm to further develop a personal and technical
range of skills to meet the company business needs.
Candidates must be prepared to work shifts.

Principal Accountabilities
--------------------------

1) To provide customer friendly technical support to edNET customers.
2) To do basic system administration.

Required knowledge
------------------

Linux, Windows NT/95/98 and MacOS experience (esp with the internet)
Being able to work with a wide range of internet applications.
Basic knowledge of Telecommunications and Telecommunications
infrastructure.
Knowledge of modems.
Familiarity with PC workstations, operating systems, network technologies,
and working with a client/server environment.

Preferred Experience
--------------------

Customer service or technical phone support experience
Help Desk software
TCP/IP troubleshooting experience (ping, tracert, nslookup, etc.)
Knowledge of network technology including routers, LANs, and WANs.
Knowledge in one or more of the following:
DNS, mail systems (POP3, SMTP, etc.), news systems
Knowledge of PERL, C, and/or Java

Personal attributes
-------------------

Excellent communication skills.
Must have ability to help users via phone.
Good problem solving skills
Strong focus on premier customer service
Being able to work under stress
Flexible schedule to meet demands of an operational business.

If you are interested in the role and feel you are a suitable candidate
please email your CV with a cover letter to andrewj@ednet.co.uk

-- 

Regards

--
Andrew Jackson
edNET Support
t: 0845 11 99 999
f: 0845 11 99 901

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