[Sussex] network problems + how to solve ???

[Steve Dobson]

John

On Fri, Feb 04, 2005 at 09:43:27PM +0000, Richie Jarvis wrote:
> John D. wrote:
> > The problem, well the line where the modem router device (solwise 
> > SAR110)  is plugged in, also has an extension phone splitter with a 
> > cable that goes  away to a Sky set top box, plus a normal wired phone 
> > plugged in. With that  lot, the modem router is often dropping the 
> > connection, and the "adsl"  light just flashes through the syncing 
> > sequence over and over again  (looping ??).
> >
> > Then I can't get the sync back until I've unplugged everything expecp 
> > the  RJ11 connection to the modem router. I've tried using different 
> > types of  microfilters ("block" type, rather than plug/pendant 
> > cable/splitter type),  with limited success i.e. the block ones "seem" 
> > to work better?? though it  could just be my imagination. I've also 
> > tried changing the network cables  etc etc. I've contacted solwise who 
> > advised me to upgrade the firmware,  which I did, still the same 
> > problem, and tomorrow I'll go through  elimination to see if I can work 
> > out what the problem might be with the  other plug in devices. Though 
> > i'm starting to suspect it could be an  external problem.
> 
> I recently had a very similar sounding problem with my (at the time) Zen 
> ADSL connection.  Do you experience noise on the telephone?  Like 
> crackling?  If so, then you are having the same issue I had - i.e. a 
> problem between yourself and the exchange.
> 
> To solve this, I phoned BT - they test the line (which came out ok on 
> the remote test) then they tell you that if they find the fault with 
> your equipment the call-out fee is £150.
> 
> The best thing you can do prior to calling them is to borrow a known 
> good phone, and a known good router - take everything off the line 
> except the item you are testing, and test it in isolation.

It just so happens that Richie will be handing move a known good router
(at least I hope it works) at the Worthing show this Sunday.  Pop by
the stand or e-mail if you want me to pop over with the kit after the show.

Steve