[Sussex] Activating Red Hat Enterprise Linux

[Brendan Whelan]

My initial question seems to have stirred up an interesting interchange. 
The reason we chose, and have stayed, with Red Hat is that they offer a 
support contract. Up until now we haven't found one to be necessary and 
so used the various versions up to, and including, Fedora 6. We now have 
a client who insists that all products are supported and has opted for 
RDEL 5 with 24 x 365 support. In my view, a 12 x 5 support would be 
perfectly adequate but as they are a large software house and pass all 
costs on to their customer they haven't optimised  the costs!   Brendan

Nico Kadel-Garcia wrote:
> Jon Fautley wrote:
>> On Mon, 15 Oct 2007 11:50:03 +0100
>> Nico Kadel-Garcia <nkadel at gmail.com> wrote:
>>
>>    
>>> Well, they're not *monopolizing* that. They're just keeping 
>>> non-customers out of the compiled binaries. They're very good about 
>>> providing source, or CentOS and Whitebox linuxes wouldn't exist, and
>>> the SRPM's for almost everything else are available for free download.
>>>     
>>
>> Compare that to other vendors that don't publically release their
>> source RPMs... :)
>>
>>  
>>> But the steps they take to "manage" their software channels are a 
>>> serious pain, especially since the RedHat Network service on which
>>> they rely is in the US, with no European mirror, and the webservices
>>> are so slow and painful as to be unusable. Entirely dynamic content
>>> on every webpage with poor cross-linking and a Help option that
>>> doesn't actually let you report problems, anyone?
>>>     
>>
>> *whistles quietly*
>>
>>
>> *gets coat*
>>
>>
>> /j
>>   
> Hry, Jon, if you know where to direct those concerns, please feel free 
> to contact them for me and send them my name. I've got commercial 
> support contractes for RHEL 5Server, but am finding the bug submission 
> tools to be extremely painful.
>
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