[SWLUG] Broadband

[Lisi Reisz]

On Friday 19 Jan 2007 15:44, discuss-request at swlug.org wrote:
> Date: Fri, 19 Jan 2007 14:48:14 +0000
> From: Dave Cridland <dave at cridland.net>
> Subject: Re: [SWLUG] Broadband

> On Fri Jan 19 14:11:51 2007, Davage, Marcus wrote:
> > I would like your opinions on what phone call/broadband provider
> > you have
> > and how good they are (and how linux-compatible they are), and what
> > modem/router/firewall you have, and how linux-compatible that is.
>
> I (still) use Zen's good old fashioned Home 500, with a good old
> fashioned Speedtouch USB slug. They give me a routed /29 - fun for
> all the family - and I have yet to stump their technical support with
> a question. 

I did stump them once, some three years ago, with a definitely Linux question.  
They are so helpful that I reckoned that there was an off-chance that they 
would know.  The person I spoke to made no attempt to brush me off, and 
worked patiently through all the things I had already tried.  (Orally - and 
accepted my statement that I had already done that.)

Finally the helpline chap said he was sorry that he didn't know and neither 
did his colleagues, but when I found out the answer would I ring them and 
tell them what it was, so that they would be able to tell the next person who 
asked.  I did so, and was thanked.

I know of only one person who has left Zen, and that was with regret because 
his circumstances had changed and he could no longer afford it.

HTH
Lisi


> My questions are not normally simple. My parents also use 
> them, and they answer my mother's questions to her satisfaction too.
>
> Zen, by the simple method of not joining the price wars, are no
> longer the cheapest, but one of the more expensive. I'm quite happy
> with this, as the extra is well worth the cost. I know a few people
> who've moved away because of the cost, but they've all switched back
> now.
>
> Dave.