[SWLUG] remote assistance software

[Derek Brabrook]

Another one here who uses NX (No Machine) very easy to implement, lots
of walk-throughs on the web...has Windoze/Linux Clients

one port open which in my case I've used 443 (SSL) so that I can access
through firewalls and proxies using corkscrew....

but above all it's fast, and a much higher quality link than VNC
flavoured solutions. I get near desktop experience over ADSL.

I've not used the Windows clients but there have been excellent reports
on their use.

Regards

Derek


On Wed, 2013-05-08 at 04:07 +0100, bascule wrote:
> hi,
> 
> i'm looking for a way to provide remote assistance/control to family and 
> friends who are not necessarily very confident with computers.  i will be using 
> a linux machine and they will be using windows machines, i'd like them to be 
> able to make the request for assistance without having to know anything about 
> networking and preferably without having to install anything.
> 
> i run a server at home and can allow people to download files by sending them a 
> link so they can just download an exe if necessary, run it and if i'm online i 
> get the request and i can help them. i can also install a server daemon and do 
> port forwarding to it if that is needed.
> 
> try as i might most if my family and friends just do not get instant messaging 
> as such (though they all use facebook - which ironically, i don't) so they'd 
> have no way (except phoning me) to know if i was available, ideally my server 
> would be listening for assistance requests and pass them on to my desktop 
> machine if i was logged on.
> 
> i've been reading up on vnc, freerdp etc. and if i had ownership of all 
> machines involved this would be a no-brainer, it's the issue of someone else 
> needing to initiate a request for assistance that is the problem here, i 
> cannot find any suggestion that windows users can use the built in remote 
> assistance mechanism to request help from other than another windows machine.
> 
> if anyone has any suggestions or advice then i'd be most grateful
> 
> bascule