[TynesideLUG] Broadband

[Alex Kavanagh]

Hi Casey

Customer service and know how. That's mostly it.  There is also some
equipment involved.

The BEST ISP for broadband in the country is probably Andrews & Arnold.
They are also expensive.  But they really know there stuff and solve
problems quickly.  You also get a fixed IP address and they understand IPv6
(for example).

One of the worst ISPs is TalkTalk (residential).  Their kit seems to fall
over all the time, slows down, etc.

I'm with the Phonecoop.coop.  Their back-haul is TalkTalk Business.  It's
reasonably expensive, but I'm only with them for the ethical side.  When
fibre finally makes it to the neighbourhood I'll be switching to A&A.

OpenReach own all the copper and most of the fibre in the country (apart
from Hull).  However, the kit like PPP servers, switches, routers, etc are
provided by the ISP.  Which is why when TalkTalk goes down, it takes down
the Phonecoop (annoyingly), but leaves BT users alone.  Then there is
traffic shaping and busy times which will slow down your connection, and
that is ISP driven too.

Essentially, the more you pay (in general) the better your internet service
and the more quickly issues will get solved.

Cheers
Alex.

On Fri, 30 Apr 2021 at 15:43, Casey <casey at linuxmail.org> wrote:

> Hiya Casey here
>
> Hope everyone is doing well. It looks like we are finally moving very
> soon (thank goodness!) and obviously we need to sort our broadband out.
> Going on money supermarket it looks like Vodafone seem to be one of the
> cheapest and offer the (imho) unnecessarily fast speed of 73Mbps
> guaranteed at 63Mbps. We really don't need that much we're used to and
> happy with 20-30, but there's no such thing as too fast really is there.
>
> I'm confused about what difference your isp really makes as it all comes
> through the same cables and in my experience if you have rubbish cables
> the isp change doesn't really do anything for that and I'm assuming the
> inverse of that is true as well. I guess I'm just a little concerned
> with it being a mobile phone company although that being said, when I
> used EE in north shields it worked really well.
>
> I guess really this comes down to a bit of a customer service
> expectation, have any of you had any dealings with Vodafone and if so do
> they seem like a giant red flag?
>
> Thanks for your time
>
> Casey
>
>
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-- 
Alex Kavanagh
Home: http://alex.kavanagh.name
@ajkavanagh