[TynesideLUG] Broadband

[Casey]

Hiya

Thanks for your messages. We decided to go with EE in the end. Our
thinking was that the underlying cables seem pretty good around here
especially after using the cheapest available on our last flat and
having a decent but not necessarily legendary customer service seemed
like a good bet. Thank you for all your suggestions!

Regards

Casey x

On 30/04/2021 20:21, Alan Page wrote:
>   Hi Casey
> Some good advice from Alex - Talktalk has a bad reputation.
> I also found EE very good, and if you are concerned in any way about cables/infrastructure, EE are owned by BT (as is Openreach) so you have the best chance of a fix for any network fault.
> I know someone who chose talktalk, and are now experiencing an intermittent network problem, and can't get it resolved because Talktalk and Openreach are sitting back and blaming each other!
> RegardsAlan
>
>      On Friday, 30 April 2021, 16:41:07 BST, Alex Kavanagh <alex at ajkavanagh.co.uk> wrote:
>
>   Hi Casey
>
> Customer service and know how. That's mostly it.  There is also some
> equipment involved.
>
> The BEST ISP for broadband in the country is probably Andrews & Arnold.
> They are also expensive.  But they really know there stuff and solve
> problems quickly.  You also get a fixed IP address and they understand IPv6
> (for example).
>
> One of the worst ISPs is TalkTalk (residential).  Their kit seems to fall
> over all the time, slows down, etc.
>
> I'm with the Phonecoop.coop.  Their back-haul is TalkTalk Business.  It's
> reasonably expensive, but I'm only with them for the ethical side.  When
> fibre finally makes it to the neighbourhood I'll be switching to A&A.
>
> OpenReach own all the copper and most of the fibre in the country (apart
> from Hull).  However, the kit like PPP servers, switches, routers, etc are
> provided by the ISP.  Which is why when TalkTalk goes down, it takes down
> the Phonecoop (annoyingly), but leaves BT users alone.  Then there is
> traffic shaping and busy times which will slow down your connection, and
> that is ISP driven too.
>
> Essentially, the more you pay (in general) the better your internet service
> and the more quickly issues will get solved.
>
> Cheers
> Alex.
>
> On Fri, 30 Apr 2021 at 15:43, Casey <casey at linuxmail.org> wrote:
>
>> Hiya Casey here
>>
>> Hope everyone is doing well. It looks like we are finally moving very
>> soon (thank goodness!) and obviously we need to sort our broadband out.
>> Going on money supermarket it looks like Vodafone seem to be one of the
>> cheapest and offer the (imho) unnecessarily fast speed of 73Mbps
>> guaranteed at 63Mbps. We really don't need that much we're used to and
>> happy with 20-30, but there's no such thing as too fast really is there.
>>
>> I'm confused about what difference your isp really makes as it all comes
>> through the same cables and in my experience if you have rubbish cables
>> the isp change doesn't really do anything for that and I'm assuming the
>> inverse of that is true as well. I guess I'm just a little concerned
>> with it being a mobile phone company although that being said, when I
>> used EE in north shields it worked really well.
>>
>> I guess really this comes down to a bit of a customer service
>> expectation, have any of you had any dealings with Vodafone and if so do
>> they seem like a giant red flag?
>>
>> Thanks for your time
>>
>> Casey
>>
>>
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>