[Wolves] open source application in SMEs

michelle wu aurora_wy at yahoo.co.uk
Fri Aug 6 11:22:37 BST 2004

Hi, I'm currently studying electronic business
Management at the University of Warwick. My
postgraduate research is looking at open source
application in small and medium enterprises for the
National B2B open source project and I would be
grateful if you could fill out the following
questionnaire, based on experience in your current

Section A

1 Company Name:
2 Industry sectors:
3 How many employeees in your company?
4 Does you company use open source software?
Yes No
If yes, please go to section B
If no, why not choose open source software in
E.g. difficult to find support from outside

Section B
1. What kind of open source the company is using or
will use?
Word process Spreadsheet Scheduling
Accounting Finance Investment Management
e-mail Project Management Customer Relationship
Database Inventory Management ERP
Office Suit Content Management system Others

Please state the name of the open source software

2. Do you think it is easy, stable and reliable to

Yes No
3. Did you ever meet some problems when running open
source? If yes, please state them?
4. How do you solve the problems?
By your internal professional By the outside IT

5. How often do you upgrade and maintain the

6. What aspects of open source that you think, should
be improved to facilitate the usage and help the

7. What advantages you think you have gained by using
open source software in business?
Thank you very much for filling this questionnaire!
Your help is greatly appreciated.

kind regards,
wu yi 

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