[Wolves] open source applicaiton in SME

Yi Wu Y.Wu.5 at warwick.ac.uk
Fri Aug 6 13:02:20 BST 2004

Hi,this is my university account.
I'm currently studying electronic business Management at the University of Warwick. My postgraduate research is looking at open source application in small and medium enterprises for the National B2B open source project and I would be grateful if you could fill out the following questionnaire, based on experience in your current organisation.All the information collected will be treated in strict confidence. the survey is only to provide a general trend of Open Source usage and anonymous quotes,without the the company's detail.  

Section A

1 Company Name: _________________________________________
2 Industry sectors: _________________________________________
3 How many employeees in your company? __________________
4 Does you company use open source software?
Yes No
If yes, please go to section B
If no, why not choose open source software in business?
E.g. difficult to find support from outside

Section B
1. What kind of open source the company is using or will use?
Word process Spreadsheet Scheduling
Accounting Finance Investment Management
e-mail Project Management Customer Relationship Management
Database Inventory Management ERP
Office Suit Content Management system Others

Please state the name of the open source software _____________________________________________________________________

2. Do you think it is easy, stable and reliable to use?

Yes No
3. Did you ever meet some problems when running open source? If yes, please state them?
4. How do you solve the problems?
By your internal professional By the outside IT company

5. How often do you upgrade and maintain the system?______________

6. What aspects of open source that you think, should be improved to facilitate the usage and help the business?

7. What advantages you think you have gained by using open source software in business?
Thank you very much for filling this questionnaire! Your help is greatly appreciated.

kind regards,
wu yi

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