[Wolves] ADSL providers

[trog]

On Monday 01 November 2004  2:27 pm, you wrote:
>
> I originally wanted to go with Demon when in Aberystwyth. Unfortunately
> they were totally incompetent, and after 2 months of phone calls and
> "it'll be working in X days time" I gave up and went with Eclipse who
> had me up and running within a week.
>
> Moral: Avoid Demon.

Yet I've never had any problem with Demon when I went ADSL. Their nice help 
desk even helped me sort out my Linux box (which they state they explicitly 
don't do).  It depends on which techie you get.  My only problem with them 
was when I was with dial-up and they forgot to cash my cheque, so I had a 
year of free access (damn shame!).

I'd say avoid BT/Yahoo.  At work we ordered an ADSL connection back in July 
and they still haven't managed to send us a welcome pack or a modem, in spite 
of numerous phone calls to them.  The first one I placed was hilarious; "your 
broadband is working" said help desk, "and we notified you by email".  "Which 
email address?"  says I, "blahdeblah.btinternet.com" says help desk.  "You 
mean that you sent an email to the address registered to the ADSL account?"  

Three months on we've received nothing; today they said "Your welcome pack 
was posted out last week, as well as a refund for the lack of service.  You 
should have them by now"; we don't.  They also said that they were having 
trouble sending us a modem because their system is convinced that we didn't 
order one, and (apparently) it is difficult for them to tick the "with modem" 
radio button.
-- 
Trog Woolley  |  trog at trog hyphen oz dot demon dot co dot uk
(A Croweater back residing in Pommie Land with Linux)
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