[Wolves] OT Open Source CRM Package

Andy Wootton andy.wootton at wyrley.demon.co.uk
Wed Apr 30 20:36:49 BST 2008

Dave Morley wrote:
> On Wed, 2008-04-30 at 19:22 +0100, Andy Wootton wrote:
>> What would you say are the features of a CRM Peter? Some of my 
>> colleagues recently looked at a commercial CRM product and I couldn't 
>> see what it did. It seemed to be yet another 'framework' into which you 
>> plugged applications. If you already have an OS/Desktop and an 
>> 'integrated email/Calendar/ToDo list then why do you need this? I know 
>> they're very fashionable but then so are hand-held video players and I 
>> don't see the point of those either.
>> And: "yes" of course they bought it and "no" they don't use it. I expect 
>> they say it's "IT's fault" because 'they' don't have time to make it 
>> work like the salesman said it would. That is basically because he said 
>> it would do anything if someone "just wrote a simple program to plug in".
> Woo that's just a sign of old age ;)
Perhaps I phrased it badly when I said "I couldn't see what it did", I 
actually meant "I could see that it didn't do much".

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