[Wolves] OT - Servers

[Adam Sweet]

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On 02/12/11 00:06, Andy Smith wrote:
> On Wed, Nov 30, 2011 at 10:36:56PM +0000, Stephen Welch wrote:
>> On 30 November 2011 14:38, Adam Sweet <adam at adamsweet.org> wrote:
>>> I've also used Supermicro servers from:
>>>
>>> http://www.rackservers.com/
>>
>> Well customer support is interesting.  I had an instance of being
>> referred to the as the stupid twat in a forwarded email response after
>> a first time call and question re a RAID driver.  Will never use them
>> again.
> 
> I've also had poor customer service from rackservers.com.
> 
> I had a few instances of them failing to assemble servers properly -
> RAM placed in configurations not supported by motherboard, which by
> pure luck did boot but a look at BIOS error logs would have shown
> the problem.  This continued even after me explaining what they did
> wrong, but I put up with it given that I have to check the hardware
> configuration anyway.
> 
> They once shipped me a server with completely different hard drives
> in it than I had specified, without any mention that this was going
> to happen. I'd specified low power hard drives for a reason, so it
> wasn't something I could overlook. This took weeks to resolve.
> 
> Finally they gave me a really hard time[1] on what should have been a
> routine motherboard replacement on a server that had next business
> day on-site support cover paid for. After several weeks of back and
> forth I just bought a replacement motherboard elsewhere.

Wow, both of those cases are pretty appalling. I never had a problem
myself but I don't think I'll use them again either if that's the case.
Large amount of email context left above for Google karma. Sorry for the
recommendation :)

Regards,

Adam Sweet

- -- 

http://blog.adamsweet.org/

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