[Wylug-discuss] Darn 1AND1

[Glenn Glidden]

To add to the discussion re. 1&1, I am with them as well.

I had a similar payment problem with an expired Visa card.  What got me was
that they know when a card is about to expire, so why not send an email two
weeks before to remind you to update your details?

I also had a three week downtime on a transfer of my domain from a Linux to
Microsoft server, for which helpdesk support was next to useless.  Didn't
matter how much technical/diagnostic information I told them, just didn't
seem to have a clue.

Please note that there are different levels of support from 1&1, dependent
on what you purchase.  I didn't use the so called 'premium' support provided
with my domain, so got the bog-standard helpdesk service.  My mistake.  The
problem was quickly sorted when I used the premium support.  Note also that
this premium support was not a £1 a minute line, just dedicated to the
package type I bought.

In case your wondering why I switched to Microsoft, it was because I'm now a
.Net developer in my day job, and wanted to develop my own personal website
using ASP.Net and SQL Server provided by 1&1.  I must say though it would
have been easier buying my own dedicated server than using the offering
provided by 1&1.  I also wonder if it would have been easier using
Linux/perl/MySql that I had with my old domain, but that's a flame war for
another time!

I am currently working with Fedore Core3 at home, hence my membership of
this email list.

Thanks.

Glenn.
glenn at gliddenservices.com

-----Original Message-----
From: wylug-discuss-admin at wylug.org.uk
[mailto:wylug-discuss-admin at wylug.org.uk] On Behalf Of Jim Jackson
Sent: 16 November 2004 11:14
To: WYLUG discussion list
Subject: Re: [Wylug-discuss] Darn 1AND1



On Fri, 12 Nov 2004, James Holden wrote:

> Easily.co.uk have always been very good as far as I've found.

I'd second that - have found easily good.

> On Fri, 2004-11-12 at 11:17, Phil Foxton wrote:
> > Hi,
> >
> > Just a sorry tale of woe(as much to warn you against a provider as
> > to get my list emails re-instated!)
> >
> > I have a .org.uk domain (yes I really am a non-profit making
> > organisation, it all goes to my wife and child :-) )
> >
> > I obtained this domain through 1and1
> >
> > I had to pay a renewal fee in July
> >
> > The card I had on my account was the old one (having just changed to
> > chip and pin)
> >
> > I received an email telling me they couldn't get the money (still in
> > July)
> >
> > I changed the details and emailed them to tell them.
> >
> > Money was taken from my account (only £5.99 but that is not the
> > point)
> >
> > On Wednesday they locked my account because (they say) I had not
> > paid!
> >
> > So now I have had to wait the last 4 hours to be able to get my
> > email again!
> >
> > Phil
> >
> >
> > _______________________________________________
> > Wylug-discuss mailing list
> > Wylug-discuss at wylug.org.uk
> > http://list.wylug.org.uk/mailman/listinfo/wylug-discuss
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